Collection Agent @HeyBlu
7 days ago
Collection Agent @HeyBlu
HeyBlu is a Romanian e-money licensed fintech company that aims to provide financial services to customers and merchants operating in e-commerce and digital space. Our vision is to become a reliable partner in everyday shopping experience of the customers extending their purchasing power in easy and convinient way and helping e-commerce merchants to grow their business by building a diversified financing proposition for retail and SME clients.
Being a part of eMAG Group, the largest e-commerce group in Romania, HeyBlu is focusing on building financial offering for customers and merchants operating withing eMAG ecosystem by implementing "embedded finance" concept. As part of the Prosus group, we share the same purpose: "
Improving everyday life for billions of people through technology
". In HeyBlu Team we build entrepreneurial, results-driven, agile, and collaborative culture based on our core values that we share accross the group: ownership, accountability, innovation, adaptability and customer focus.
What you'll have to do:
- Contact customers by phone to inform them about the registered debts and negotiate their payment, in accordance with established procedures;
- Identify viable payment solutions together with customers, in accordance with the company's customer orientation;
- Collect and update relevant information about debtors and their financial situation;
- Provide correct information to customers and in a professional and empathetic manner;
- Complete and permanently update the database with the situations reported by customers and the proposed solutions;
- Collaborate with the departments involved to quickly solve the cases encountered on orders / incidents / requests;
- Identify problems in the activity or any non-functionalities (applications, systems, etc.), report them and actively get involved in solving them;
- Report to the Team Leader and/or direct manager on the situations that can negatively influence the achievement of departmental objectives and customer experience;
- Send for analysis to the Team Leader and/or direct manager the more complex complaints or those that may have a negative impact on the company;
- Fulfil the tasks in the team, adapt according to the priorities transmitted by the Team Leader and/or direct manager;
- Contribute actively teaching new colleagues in the team the flows and specifics of the activity;
- Comply with the quality standards and indicators established together with the Team Leader and/or direct manager;
- Deal with other temporary tasks imposed by situations and/or special events (Campaigns, Price Errors etc.).
How we'd like you to be:
- With minimum 6 months of experience in Debt Collection or Customer Support;
- With university degree or in progress;
- With good understanding of banking activities and financial products;
- With technical skills in Microsoft Office (Word, Excel, Outlook);
- With excellent interpersonal and empathetic communication skills;
- With teamwork skills, ability to establish ethical relationships with the work team;
- With strong adaptability to change and evolving processes;
- With a proactive approach to continuous improvement and feedback;
- With a constructive and solution-oriented attitude in challenging situations.
Curious to find out more about the next step in your career?
Apply now
and if your experience is relevant for the role you wish, we will give you a call for more details
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