Principal Technical Operations Engineer

Location: Romania

Job Code: 14804.Production Service Systems Administrator 4.IC4

Job title: Principal Technical Operations Engineer

Are you ready to dive deep into the latest cloud technologies? If you're an EU citizen with a passion for cloud computing, strong interpersonal skills, and a desire to learn, this is your time to shine Translate your industry knowledge into large-scale success with a tech leader.

Customers rely on Oracle Cloud Infrastructure (OCI) to power their business as they tackle some of the world's biggest challenges. We're looking for a Principal Technical Operations Engineer to support OCI's sovereign realms in the EU. Join a team of dynamic, hands-on operations engineers and make your mark on the future of technology.

What you'll do

Support OCI's sovereign realms. You'll partner with customer support, service owners, and engineering teams around the globe to ensure high-quality service for customers across the EU.  Note - this role is not a Monday to Friday core hours role – it will involve working a 24/7 shift rotation, including nights, weekends and public holidays. (See "Shift Format" section, later in this document).

• Act as an internal point of contact for one or more sovereign cloud realm(s)
• Operate and perform maintenance for over 250 OCI services
• Monitor auto-cut alerts and troubleshoot through the use of runbooks
• Complete change requests to enable new functionality and maintain realm compliance
• Ensure timely resolution of incidents, service requests, and change requests
• Collaborate with global service and engineering teams
• Apply and improve incident and problem management processes to resolve major incidents
• Contribute to hiring, share knowledge and mentor other team members
• Suggest and document process improvements to drive business impact
• A leader on their immediate team and recognized as a subject matter expert by other teams.
• Owns critical projects and/or owns improvements to team KPIs and SLOs 
• Drives down categorical sources of operational pain and improves the operational maturity bar across the director's organisation through tooling and practices

We also use…

• Linux and Unix operating systems
• Docker, Kubernetes, and Terraform
• Scripting languages such as Shell, Perl, Python, Java, and Go

Requirements

• Reside in Romania
• Technology related bachelor's degree and/or equivalent work experience
• A desire to learn and keep up with modern technologies
• Knowledge of Linux and/or Unix operating systems
• Knowledge of cloud computing concepts
• 5+ years' experience working in a mission-critical environment (Operations, Technical Support, NOC etc) 
• Experience executing tasks under change management procedures
• Experience resolving auto-cut and manual alarms following runbooks
• A focus on customer satisfaction

What we'll offer you

• A competitive salary with exciting benefits
• Flexible working so you can do your best work
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

Shift Format:

This role is not a Monday to Friday core hours role. This will involve working a 24/7 shift rotation, including nights, weekends and public holidays.

The role involves working 5 days a week (40 hours), including one weekend day per shift. You will be assigned to a shift rotas of either (1) Sunday to Thursday or (2) Tuesday to Saturday. There are three rotating shifts – early, late and night.

On-call or overtime is not generally expected in this role, but you may be required to have on-call or overtime duties occasionally, based on business needs.

• Act as an internal point of contact for one or more sovereign cloud realm(s)
• Operate and perform maintenance for over 250 OCI services
• Monitor auto-cut alerts and troubleshoot through the use of runbooks
• Complete change requests to enable new functionality and maintain realm compliance
• Ensure timely resolution of incidents, service requests, and change requests
• Collaborate with global service and engineering teams
• Apply and improve incident and problem management processes to resolve major incidents
• Contribute to hiring, share knowledge and mentor other team members
• Suggest and document process improvements to drive business impact
• A leader on their immediate team and recognized as a subject matter expert by other teams.
• Owns critical projects and/or owns improvements to team KPIs and SLOs 
• Drives down categorical sources of operational pain and improves the operational maturity bar across the director's organisation through tooling and practices

Career Level - IC4