Digital Customer Experience Manager

Are you a professional searching for a new challenge? We are seeking a forward-looking, data-driven Digital Customer Experience Manager to step into this temporary 24-month assignment. The successful candidate will elevate digital processes, support sales enablement, drive analytics consistency and serve as the Final Control lead for Emerson Exchange registration data and lead management.

If you are ready to expand your professional experiences and grow professionally, we invite you to become a valued member of our team in Cluj

In This Role, Your Responsibilities Will Be:

1. Digital Customer Experience Leadership (EMEA)

Strengthen and scale digital experiences across all online touchpoints:

• Translate business and regional priorities into digital experience requirements;
  Map and improve the customer journey across search, content, engagement and conversion;
• Partner with Sales, BUs, IT and regional teams to remove friction and improve digital pathways;
• Support digital tools that enhance customer access to information, documentation and product engagement.

2. Emerson Exchange Data and Lead Process Owner - Final Control EMEA

Ensure high-quality attendee data and actionable lead processes for Exchange:

• Serve as the central point of contact for Final Control regarding registration data and quality;
• Validate customer categories, regions, product interests and segmentation for accurate routing;
• Ensure Exchange leads are captured and passed into CRM through standardized workflows;
• Build and maintain dashboards tracking attendee mix, customer engagement and follow-up metrics;
• Coordinate with Enterprise Exchange and Regional Sales to ensure a consistent and reliable data process.

3. Sales Enablement, Lead Management and Digital ROI Measurement

Ensure Marketing activities translate into measurable commercial results:

• Maintain and expand the lead management framework across all marketing initiatives;
• Ensure CRM and Eloqua workflows accurately capture, score and route leads across EMEA;
• Support digital campaign execution – both paid and organic – by ensuring all tracking, lead routing and performance dashboards are properly set up to measure effectiveness and support follow-up processes;
• Partner with Sales to strengthen follow-up discipline and improve pipeline transparency;
• Own the creation and refinement of dashboards and KPI reporting across industries and campaigns;
• Drive a regular reporting cadence that demonstrates Marketing's impact.

4. Marketing Technology, AI Search Initiatives and Operational Excellence

Strengthen marketing systems and improve efficiency across the organization:

• Evaluate and implement tools that support automation, collaboration, content workflows and digital governance;
• Lead AI search engine optimization initiatives to improve discoverability of technical content, metadata accuracy and tagging structures;
• Improve operational workflows including campaign execution, translation processes and content lifecycle management;
•  Ensure alignment with enterprise systems and global marketing technology standards.

5. Cross-Functional Collaboration – EMEA, Manila and US Digital Teams

Work effectively within a distributed, multicultural and multi-functional environment:

• Collaborate closely with the Manila Creative Services team by providing clear direction, structured feedback and consistent processes that enable high-quality and timely delivery;
• Build strong working relationships across European and Middle East teams to ensure alignment and smooth execution of digital activities;
• Maintain a dotted-line collaboration with the US Digital team to align on global website and digital initiatives. This includes ensuring that Final Control EMEA requirements are represented and that regional execution supports global direction;
• Support EMEA alignment for new website capabilities, enterprise platforms and digital programs;
• Provide regional insight into global teams and ensure Final Control requirements are represented;
• Partner with global and regional stakeholders to support initiatives that require cross-BU, cross-regional or enterprise-level alignment.

  Who You Are:

You see the big picture, constantly are encouraging future scenarios, and build strategies to sustain competitive advantage. You analyze multiple and diverse sources of information to define problems accurately before moving to solutions. You deliver messages in a clear, compelling, and concise manner. You deliver feedback letting people know where they stand, honestly and sensitively. You consistently use multiple methods to develop others. You consider multiple and varied viewpoints when addressing problems and opportunities.

  For This Role, You Will Need:

• Min of 4 years of experience in digital transformation, customer experience, marketing operations or CRM/automation tools;
• Understanding of key business processes such as quoting, ordering and customer service;
• Experience implementing or managing enterprise systems including CRM or marketing automation platforms;
• Strong analytical skills with the ability to build and manage dashboards.
   

Preferred Qualifications That Set You Apart:

• Experience in an industrial, technical or B2B environment;
• Exposure to working with multinational teams, including Middle East markets;
• Familiarity with large event data processes or multi-system data governance.

  Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

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