Customer Support Specialist with French

6 days ago

ClujNapoca, Cluj, Romania EXL Full time €12,000 - €24,000 per year

EXL (NASDAQ: EXLS)
is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world's leading corporations.

EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect, creating value from data to ensure faster decision-making and transforming operating models. Key industries include Insurance, Healthcare, Banking and Financial Services, Media, and Retail, among others.

Headquartered in New York, our team is over 60,000 strong, with more than 50 offices spanning six continents. For information, visit

Join our team and support international business travelers by guiding them through our online booking platform and assisting with e-invoicing and travel-related queries. If you enjoy problem-solving, customer interaction, and want to grow your career in the corporate travel industry, this role is for you

What you will do:

Handle inbound calls and emails from business travel clients requiring assistance with:

  • Website navigation
  • E-invoicing and documentation
  • Corporate travel booking support

Guide users step-by-step through the online booking tool, including password resets and navigation support.

Replicate bookings and escalate complex cases to Level 2 support when necessary.

Follow established travel policies and client-specific procedures.

Deliver exceptional customer service and maintain strong client satisfaction.

Use internal tools, systems, and applications efficiently to resolve customer requests.

What we're looking for:

  • French language skills - advanced (written, spoken, comprehension) -
    Mandatory
  • English language skills – advanced (written, spoken, comprehension)

Soft Skills:

  • Excellent written and spoken communication (clear, professional verbal style)
  • Customer service orientation & business awareness
  • Active listening and problem-solving abilities
  • Ability to manage time efficiently
  • Self-disciplined, results-oriented, adaptable team player
  • Openness to coaching and feedback
  • Comfort working in a fast-paced, dynamic environment

Technical Skills

  • Strong PC skills and knowledge of
    Microsoft Office
  • Internet and website usage knowledge (online platforms, web-based systems)

Process / Domain:

  • Knowledge of the
    travel industry
    –
    preferred

What we offer:

  • Paid 2-month training program
  • Flexible monthly benefits through our online platform
    (meal tickets + additional benefits of your choice).
  • MedLife medical subscription
  • Performance bonuses
  • 7Card subscription support for sports & wellness
  • Access to an e-learning platform with trainings across multiple business areas
  • A supportive and collaborative team environment with growth opportunities

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.

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