Associate Configuration Specialist @Darwin

Company:MercerDescription: Darwin is part of Mercer Marsh Benefits (MMB), a 7,000-person strong community of specialists in health, benefits, and employee wellbeing. This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in eight out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors. In fact, more than 2 million people are already using our platform.

Here at Darwin we dont just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things.

Wherever we are in the world we inspire connections and take great care to make working at Darwin a rewarding and meaningful career experience.

We are now part of Mercer Marsh Benefits (MMB), a 7,000 person strong community of specialists in health, benefits and employee wellbeing. This affords us a massive opportunity to impact the lives of tens of millions of people around the world.

Darwin is a market-leading and specialized global platform that requires specific training and accreditation for consultants to be proficient in delivering programs and projects. Darwin is changing Benefits for Good. Our unique and innovative SaaS (Software as a Service) platform has transformed the employee benefits industry. We are fast paced, ambitious, people-focused and on a journey to innovate and develop products that truly impact peoples lives and the market in which we operate.

ASSOCIATE CONFIGURATION SPECIALIST

The Associate Configuration Specialist (ACS) configures core DarwinTM functionality, simple-medium benefits including unit testing. They configure and schedule standard provider reports, perform simple branding and other simple-medium tasks. They are expected to understand basic concepts of benefits and how these are built on DarwinTM, starting to understand end-to-end benefit administration processes including interfacing. They are responsible for delivering configuration project tasks given to them by more senior members of the team / Pod Leads.

THE ROLE AND YOUR MISSION

1. Core Skills:

Darwin Knowledge - It is expected that the Associate Configuration Specialist has basic to mid Darwin skills and will spend majority of their time configuring Darwin:

• Be able to implement simple to medium requirements by translating them into Darwin Solutions
• Be able to design, build and perform unit testing on simple to medium solutions and outbound and inbound interfaces (eg. Payroll report, provider report, automation of reports used internally)
• Perform unit testing of all configurations assigned in the time specified on the Work Request / Change Request before releasing it to the stakeholders (internal / external)
• Follow quality standards according to quality objectives
• Provide support on other projects when needed
• Prepare status on UAT issues prior to the UAT client calls and offer configuration input during the calls
• Follow up on a regular basis on all projects assigned based on their priority and importance and keep all relevant stakeholders informed

2. Deliverables:

• Accountable for ensuring that delivery best practice is followed throughout the project
• Perform unit testing of all configuration assigned in the time specified on the Work Request / Change Request before releasing to the stakeholder (internal / external)
• Be responsible of assigned work request flow through out its entire life cycle
• Deliver assigned tasks according to project RACI matrix distribution
• Manage projects by following the internal methodology, with focus on the 'Design & Configuration' phase, by using templates and the process flow described on Confluence
• Complete the work on all phases of the project and Pre UAT & Pre Go Live work (windows, test users, checklists, etc.) and actively supports each phase of a project to ensure successful completion
• Responsible for performing checks on in-flight projects to review statues / blockers / ensure quality gates are being fulfilled
• Perform configuration fixes related to incidents. Proactively follow up and help restore service.

3. Quality management at project level

• Responsible for performing checks on in-flight projects to review statues / blockers / ensure quality gates are being fulfilled
• Take necessary measures to ensure no configuration incidents happen after Go Live. In case they do occur, proactively follow up and help restore service.
• Be able to understand and apply the delivery process within the project team
• Respect quality metrics targets according to Objectives

4. Communication management

• Ensure stakeholders are informed proactively on work status using available internal tools (JIRA, Zendeks, etc.)
• Produce clear actions / minutes from internal configuration meetings and circulate accordingly
• Report project status to the Project Lead and Pod Lead on a regular basis to ensure efficient delivery
• Flag any capacity issues to the Pod Lead and project stakeholders and help provide an alternative solution in order to deliver on time

5. Growth and development

• Be able to perform basic research of any work related topics for projects or meetings using internal tools
• Proactively seek opportunities to get involved in different complexity projects in order to demonstrate and develop new and existing skills
• Prove responsibility for own development: keep objectives tracker updated, ask 360 feedback from colleagues as agreed with Line Manager, identify new areas of development

6. Utilization

Client work utilization: 85%

YOUR EXPERIENCE AND VALUES

• Technical (Darwin) skills
• Quality Management at project level
• Communication management
• Relationship management
• Proactivity
• Responsibility

Our PINK benefits and culture

• An opportunity to work in a fast-growing, innovative company with lots of room for progression;
• A fall-friendly environment that encourages learning and initiative;
• A yearly budget and the opportunity to build your flexible benefits package;
• 25 days off + 1 extra day off on your birthday;
• Matching charity contributions, charity days off, and the Pay it Forward charity challenge;
• Pension, Life and Medical Insurance;
• We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, part-time working, flexitime working, compressed hours, or working from home.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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