Client Account Manager

2 days ago

Bucharest, Bucureşti, Romania Shadow Light Studios Full time

Client Account Manager – Email Marketing

Remote | Full-Time | EST Overlap Required

Lead the Charge in High-Stakes Client Management

Mail Waves is a powerhouse in scaling eCommerce brands through strategic, creative, and data-driven email solutions. We're on the hunt for a Project Manager who thrives under pressure and excels in managing high-level client interactions across 25+ dynamic accounts. This isn't a backseat role. You're in the driving seat, ensuring seamless operations and delivering exceptional results.

Key Responsibilities

Client Management Excellence

  • Serve as the primary point of contact for all clients, maintaining organized, proactive, and calm communication under pressure.
  • Navigate complex client needs and transform them into actionable tasks for internal teams.
  • Build strong relationships, ensuring satisfaction and confidence in our services.

Operational Leadership

  • Oversee timelines, deliverables, and dependencies for 25+ eCommerce brands.
  • Act as the central command in coordinating Klaviyo managers, copywriters, and designers.
  • Conduct weekly syncs to align creative, strategy, and execution, holding the team accountable and meeting high-pressure deadlines.

Data-Driven Optimization

  • Utilize your proficiency in Klaviyo to optimize email flows and campaigns.
  • Monitor core email metrics like Open Rate, CTR, and LTV, translating data into actionable insights.
  • Prepare and present clear performance summaries to leadership, ensuring strategic clarity.

Systems and Process Management

  • Expertly manage and refine systems in ClickUp to maintain streamlined operations.
  • Recognize and resolve bottlenecks swiftly, ensuring no task is left behind.
  • Continuously seek and implement ways to improve agency operations.

What Makes You a Stellar Fit

  • Proven experience managing 25+ clients at a fast-paced email or performance marketing agency.
  • Demonstrated ability to lead cross-functional teams in high-pressure environments.
  • Fluent in Klaviyo operations: managing flows, campaigns, and understanding deliverability metrics.
  • Exceptional communication skills, with a proactive and decisive approach.
  • Experience in building robust systems in ClickUp and maintaining operational efficiency.

Desirable Qualifications

  • Insight into eCommerce buying cycles and DTC brand behavior.
  • Familiarity with performance strategy, CRO, or AI tool utilization.
  • Keen eye for detail—able to catch typos, brand inconsistencies, or broken links.

Why You'll Thrive Here

  1. Ownership: You act with initiative, anticipating needs before they arise.
  2. Clarity: You bring structure and safety to chaotic situations.
  3. Speed & Precision: You move quickly but never compromise quality.
  4. Resilience: You remain resourceful and calm under pressure.
  5. Curiosity: You're eager to learn and grow in email marketing, e-commerce, and beyond.

This is your opportunity to lead like never before—where high-level client management and Klaviyo expertise meet operational excellence.

Apply now.

  • Senior Client Success Manager

    1 week ago

    Bucharest, Bucureşti, Romania ADP Full time €60,000 - €120,000 per year

    The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients. This division is paramount to the success of the Multi-Country Payroll business, impacting client growth, engagement, and...

  • Client Services Manager

    2 weeks ago

    Bucharest, Bucureşti, Romania Retailzoom Full time 15,000 - 30,000 per year

    What we offerA dynamic role for an ambitious candidate wishing to further growIn this role you will be working closely with a team of Senior Executives & Analytics experts to provide Insights to FMCG clients in Romania.More specificallythe successful candidate will be:Connecting with existing and new accounts, demonstrating solution value (predominantly on...

  • Account Manager

    2 weeks ago

    Bucharest, Bucureşti, Romania Habanero Systems Full time €40,000 - €60,000 per year

    Company DescriptionHabanero Systems is a passionate gaming company specializing in high-quality RNG games designed for player entertainment and exceptional performance. We prioritize value for our clients and their customers by delivering graphically rich, user-friendly games with outstanding sound quality. As a smaller company, we offer agility, quick...

  • FX Client Portfolio Manager

    1 week ago

    Bucharest, Bucureşti, Romania Ebury Full time €60,000 - €80,000 per year

    Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative...

  • Account Manager

    2 weeks ago

    Bucharest, Bucureşti, Romania VOX SOLUTIONS Full time €40,000 - €80,000 per year

    About VOXVOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of...

  • Account Manager

    2 weeks ago

    Bucharest, Bucureşti, Romania Vox Solutions Full time €40,000 - €80,000 per year

    About VOXVOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of...

  • Account Manager

    2 weeks ago

    Bucharest, Bucureşti, Romania Label Your Data Full time €30,000 - €60,000 per year

    If you're ready to join a team that crafts the future of artificial intelligence and thrives on the cutting edge, we've got a spot for you We're looking for a proactive Account Manager who will be responsible for building strong and effective relationships with both a client and a team. You'll meet exciting challenges, and will constantly grow...

  • Account Manager

    1 week ago

    Bucharest, Bucureşti, Romania VML Full time

    Who We AreAt VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part...

  • Junior Account Manager

    2 weeks ago

    Bucharest, Bucureşti, Romania Markit Full time €15,000 - €25,000 per year

    Account Manager (junior) | Bucharest (hybrid)Help Our Clients Succeed and Succeed With ThemOur mission is to help IT buyers save time and money. We do this by making IT purchasing simple and transparent. This mission has stood the test of time for more than 20 years, unchanged. Markit is a leading international company, offering IT purchasing solutions in 50...

  • Account Manager

    2 weeks ago

    Bucharest, Bucureşti, Romania GTS Telecom Full time 40,000 - 60,000 per year

    You will be the voice, face, and heart of GTS for the customers in your portfolio, acting as a trusted IT consultant and actively in attracting new clients.You will be the voice, face, and heart of GTS for the customers in your portfolio, acting as a trusted IT consultant and ensuring long-term partnerships built on trust, value, and innovation.As an Account...