Product Operations Manager

Everseen: A leader in vision AI solutions for the world's leading retailers.
Reporting to the Head of Product / SVP of Engineering, this is a key role scaling, streamlining and leading our product and engineering operations across our teams in Serbia, Romania and globally. The role will ensure organizational alignment and operational excellence to support Everseen's growth as a leading provider ofinnovative solutions across our Vision AI platform.

You will lead a small team that will work closely with our Product Management, Engineering, and Research departments. Your key objectives are the development of mature processes, tools for data-driven insights, and effective cross functional collaboration. You will also engage with Everseen'ssenior leaders to promote and report the scalable operations strategy and operational excellence programs across the product and engineering teams.

This role will allow you to take your career to the next level, working alongside industry experts and scaling an already successful global organization.
What You'll Do

• Design and implement scalable operational frameworks, under-pinned by continuous improvement initiatives, to support product, engineering and research teams and align to the product lifecycle.
• Establish, refine, and maintain effective processes to support the Product Managers in portfolio and roadmap planning, the Project Managers in release planning and execution, and the Engineers in on-time, quality deliveries.
• Leverage the Everseen tools, and promote new tools, to provide business analytics and collaboration for product management and product development.
• Data driven decision making is key for this role. Define and track KPIs related to customer adoption and trends, engineering activities, product delivery and operational health.
• Lead complex, cross-functional programs that span geographically dispersed teams across the full Everseen suite of solutions. Track, manage and mitigate for risks and milestones and ensure timely delivery of releases.
• Champion operational excellence and coordinate, collaborate and communicate across engineering (DevOps, QA and full stack engineers), product, research, operations (customer delivery) and wider internal and external stakeholders.
• Support change management and adoption of new tools, processes, and organizational structures. Identify opportunities for automation and integration to reduce manual overhead.

Collaborating With

• You will be leading a small team that works alongside our experienced teams of product managers, full stack engineers, DevOps engineers, QA engineers, research scientists and more broadly with our field delivery operations teams as well as externally with our customers.

Profile & Skills

• 10+ years' experience in a technical or software development based role with at least 5 years in product or engineering operations.
• 3+ years' people management experience
• A strategic approach to operations and system thinking. Demonstrated experience of leading and championing operational excellence across a scaling organization.
• Strong communication skills are required along with building and maintaining successful relationships with stakeholders.
• Excellent organizational skills are key, experience of working within a changing technical landscape and cutting through ambiguity is a must for this role.
• Balance of operational expertise, strong leadership, and a customer-focused, data-driven approach. Project management skills, the ability to navigate ambiguity, and an analytical mindset to guide teams and processes effectively
• Demonstrated process leadership experience and an ability to bring rapid consensus across teams on differing solutions to process challenges.
• A keen customer focus is required, our customers impact everything we do An ability to place the customer front and centre and build operations to reflect their journey is key.
• Demonstrated experience of working with distributed teams across engineering and product functions.
• PMI-ACP Agile Certified and a string understanding of Agile, Scrum and DevOps practices
• Experience of working within an edge computing, cloud infrastructure or SaaS environment.
• Bachelor's or Master's degree in Computer Science, Engineering, Software Product Management, or a related field.

Tech Stack

• Software Development: Confluence, Jira
• CRM: Salesforce
• Data Store: MongoDB, Databricks
• BI: PowerBI
• Collaboration: Microsoft Teams

About Everseen
Everseen is a leader in vision AI. We are transforming business operations for global retailers, driving measurable business value and improving the customer experience.

We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our mission is to protect people, process, products and profitability within the retail sector and beyond.

We are trusted by major food, drug, mass, and specialty retailers around the world— including Kroger, Meijer, and Woolworths—we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell.

We are operationalizing vision AI at an unprecedented scale with the largest global footprint of edge AI powered Computer Vision in Retail.

Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 900 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.

Key Numbers
Top 11
Trusted by 11 of the top 20 global grocery retailers

120,000+
Edge AI Endpoints Worldwide

+3x ROI
Delivering Market's best ROI

Our Commitment
Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.

Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.