Pitboss/Supervisor
2 weeks ago
Supervisor / Pitboss - Thailand / Romania
Location: Thailand / Romania
Job Summary:
Vortech Inc is a dynamic, growing startup providing B2B services within the gaming industry. We focus on developing innovative gaming solutions for regulated markets and aim to become a leader in the iGaming space. Backed by a prominent Dubai-based conglomerate, we are gearing up for significant growth, including plans to go public within the next two years. Join our diverse team, where respect, autonomy, and continuous learning are at the heart of our culture.
We are looking for passionate and self motivated talents to join this fast growing startup and make an impact in shaping the company that drives innovation in the education industry
Key Responsibilities:
- In charge of making the daily table rotation to ensure that the Live Stream Presenters are well managed. 30 minutes per table.
- Ensures that all Live Stream Presenters are properly groomed before and ready before facing the camera in the operations area.
- Monitors the attendance through the shift attendance spreadsheet.
- Monitors the gaming procedure and makes necessary changes and updates with coordination with the Operations Manager and Casino Manager.
- Monitors the flow of the gaming area by recording all the technical errors and human made errors.
- Responsible for reporting all the technical errors to the Technical Operations Manager and should demand for immediate response if necessary. Reports are done through using the "Incident Report" form provided by the company.
- Responsible for regularly checking if all tables are streaming and working properly through the players' and dealers' module.
- Responsible for promoting and maintaining a positive working environment.
- Responsible for monitoring and reporting all the Live Stream Presenter's behavior and performance through the Live Dealer audit checklist.
- Responsible for training of new Supervisors.
- Responsible for recording all the table infractions incurred by Live Stream Presenters .
- Responsible for submitting the daily operations report to the Operations Manager.
- Ensure that all tables are streaming by checking the player module.
- Responsible for maintaining the orderliness and cleanliness of the studio and reporting any issues to the Studio / Facilities Manager.
