Segment Readiness Manager

At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Your mission in this role:

Be the main point of contact for your segment in commercial launches and projects, ensuring teams are ready to go.

Lead cross-functional initiatives, align priorities, and drive process improvements.

Support Customer Operations goals by boosting efficiency, quality, and customer satisfaction.

Own your projects end-to-end — from planning to post-launch analysis — while keeping budgets in check.

Evaluate risks, propose smart solutions, and keep both internal and external customers in mind.

Collaborate, negotiate, and communicate with stakeholders across departments.

Track impact, report progress, and keep leadership in the loop.

Stay active, stay involved, and always follow Vodafone's policies and standards.

• 5+ years of experience as a Project Manager in the telecom industry.
• Strong understanding of Vodafone's business units and how they operate.
• Excellent communication and presentation skills.
• Solid financial know-how (CAPEX/OPEX) and the ability to build cost-benefit analyses.
• A proactive mindset – you take initiative and constantly seek ways to improve quality and efficiency.
• Great at planning and organizing, able to work independently and meet tight deadlines.
• Comfortable with change and thrive in a dynamic, fast-paced environment.
• A Bachelor's degree is a must.
• Passionate about driving operational excellence and boosting customer satisfaction through impactful projects.

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Join the Vodafone team and enjoy:

• A hybrid work model: 2 days at the office, 3 days remote
• An unlimited mobile subscription (voice & data) just for you
• Exclusive discounts on Vodafone products + Friends & Family offers
• Medical, life, and surgical insurance
• Additional insurance and healthcare packages for you and your family
• Meal vouchers – perfect for groceries or a fun lunch with colleagues
• A Bookster subscription for unlimited reading
• Special gym rates to keep you active
• Access to professional development & leadership programs
• Wellbeing & Recognition events, plus extra vacation days for special occasions

At Vodafone, we care about your personal success and we're here to support your professional growth every step of the way

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance.

Together we can.

Internal candidates must always inform their direct manager when applying for a new position and must have at least 12 months of tenure in their current role before applying.

• Fixed Term Contract