Customer & Sales Specialist with Italian

1 week ago

Bucharest Metropolitan Area, Romania IGT Solutions Full time €15,000 - €30,000 per year

Our Identity:

At IGT Solutions, we're trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors.

Position Overview:

Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you'll be first point of contact with our clients.

Key Accountabilities:


• Provide outstanding customer service via email and phone interactions.


• Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.


• Communicating with customers through various channels in Italian and English


• Responding promptly to customer inquiries


• Maintaining a positive, empathic and professional attitude towards customers at all times


• Ensure customer satisfaction and provide professional customer support

How You Can Create Influence:


• Proficient writing and speaking skills in Italian (C1 level) are essential, with English proficiency required at a B2 level.


• Prior experience in an international airline environment/operations is advantageous but not mandatory.


• Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.


• Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.


• Graduates in any discipline or undergraduates are welcome.


• Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.


• Proficiency in Microsoft Office and Outlook.


• Willingness to work in a contact center environment.

Perks and Benefits:


• Competitive salary package, reflecting your expertise and contributions.


• Meal tickets


• Private medical subscription


• Reimbursement for public transportation subscription


• "Bring a friend" Referral Program – Consistent rewards for recommendation


• Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance


• Permanent contract with the potential for advancement, providing stability and security.


• Full payed training provided by the company


• Exciting career growth opportunities within a globally renowned organization.


• Engaging projects with leading global brands, offering diverse and rewarding experiences.


• Supportive and collaborative work culture, fostering both personal and professional development.

Please note that this is a long-term contract opportunity.

Specifications for the working environment:


• Dynamic, young and divers environment


• Full equipment provided by company


• All modern equipped kitchen and lunch area – including latest coffee/tea machines


• Complex facilities for work environment (Subway and all public transportation, local shops, restaurants and pharmacies)

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