Support Engineer Network&Security

Ready to challenge yourself and take your networking career to the next level?

Are you passionate about network management and eager to take ownership of complex technical challenges? Do you enjoy working with routers, switches, firewalls, and next-generation security technologies? At Cegeka, we're looking for a Support Engineer to join our Network & Security Team, a diverse and growing group of nearly 100 talented professionals. You'll be part of a dynamic environment where technical expertise, collaboration, and continuous learning are highly valued, and where you can truly make an impact on complex customer networks.

What you'll do:

As a Support Engineer, you'll play a vital role in maintaining the stability, performance, and security of our customers' network infrastructures.

• Deliver second-line operational support for diverse network and security environments.
• Perform advanced technical analyses, configurations, and implementations across multi-vendor technologies.
• Take and analyze packet captures (PCAPs) to identify root causes — or be eager to learn this essential troubleshooting skill.
• Perform planned changes outside of standard business hours when required.
• Maintain accurate and up-to-date documentation, procedures, and technical guidelines.

Availability & Rotation

• After your onboarding period participate in a 24/7 on-call rotation (approximately 6 weeks per year) and from time to time participate in planned activities outside standard business hours, such as upgrades, migrations, or other scheduled maintenance tasks.
• Additionally, take part in a rotational availability schedule until 19:00, ensuring customers receive high-quality support during extended service hours.
• Work within flexible hours between 7:00 and 18:00 to support customer operations effectively.

What you bring:

You're someone who enjoys technical depth, ownership, and seeing the direct impact of your work.

• 2 to 3 years of hands-on experience in a Networking or Security role.
• After your onboarding period, you're able to work independently, taking initiative and applying a proactive, solution-oriented mindset.A Bachelor's degree in IT or equivalent through practical experience.
• Solid understanding of TCP/IP networking fundamentals — this is required.
• CCNA and NSE4 (or equivalent) certifications are a must. Additional certifications such as CCNP, NSE5, F5 are a plus.
• Knowledge and/or interest in Switching, Routing, Firewalling, VPN, Load Balancing, and Wireless.
• Familiarity with Fortinet, Palo Alto, F5, Cisco, Meraki, and Aruba technologies.
• Fluent English (Dutch/French is a plus).
• Eagerness to learn, grow, and challenge yourself in a fast-evolving technical environment.

What we offer you:

• 22 annual vacation days, 3 sick days that are not carried to the next year (no medical certificate required)
• A seniority day is added every 3 years in the company
• Floating days - free day for every public holiday that falls on the weekend, with the exception of holidays which always fall during the weekend
• A performance-based annual bonus prorated according to the number of worked months in a year
• Private medical insurance
• Access to an online benefit platform, with a monthly allowance of 690 RON, which you can choose to invest in different wellbeing, financial, or retail packages
• Financial support for the birth of your child or unhappy events
• A work culture based on cooperation and development - customized learning paths through external providers as well as special development programs.
• We offer remote work flexibility, driven by smart working principles and aligned with team goals and values
• Wellbeing initiatives to encourage a healthy work life balance through webinars, specialized sessions and internal programs, per our colleagues' input
• Moments that matter, like recurring hangout parties, team buildings, team bonding events.