Customer Care Jr Process Associate with Dutch

4 days ago

Bucharest, Bucureşti, Romania Wipro Full time 20,000 - 40,000 per year

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at

Job Description

Join our dynamic team at Wipro Romania, a global leader in IT services and consulting. Since establishing our presence in Romania in 2007, we have experienced significant growth and expansion, becoming a key player in the region. At Wipro, we are committed to innovation, excellence, and delivering top-tier solutions to our clients. We offer a collaborative and inclusive work environment, opportunities for professional growth, and all the premises of an enjoyable and satisfying job.

The job is available in a full remote model, allowing you to work anywhere from Romania.

As part of this project, your role as Customer Care will be to build and co-manage a strong relationship with our client's organization and perform based on defined SLA and KPIs.

Responsibilities:

  • Handling of inbound and outbound calls to address various call types from customers.
  • Handling of incoming transactions (chat/email/social media) to address queries from various customers.
  • Handling technical queries including troubleshooting for client diabetes-devices management software and app.
  • Handling requests for free of charge items.
  • Assisting customers to make the right product choice.
  • Determine based on product complaint if warranty claim applies and if so, order, replacement product.
  • Log information related to product complaints, to be researched by the quality team.
  • Perform necessary outbound calls to reconnect or follow-up, as part of the CRM campaign.
  • Response to Inbound email or whitemail via phone, email or whitemail.

Candidate' profile:

  • Advanced level of English.
  • Advanced level of Flemish (Belgium Dutch).
  • Excellent verbal and written communication skills.
  • Problem-solving: Ability to address customer concerns and find solutions.
  • Negotiation: Strong negotiation skills to secure favorable deals.
  • Sales Acumen: Understanding of sales strategies and techniques.
  • Highly self-motivated to deliver superior customer experience.
  • High energy level and personal resilience.
  • Integrity and desire to comply with all legal and moral standards.
  • Service and quality oriented.

Nice to have skills:

  • Experience in Medical Device BPO /Diabetes devices.
  • CRM Proficiency in using CRM software
Long Description

Mandatory Skills: Medical Info & Product Support(PQCM).

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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