Order Management – Domain Trainee – French – hybrid Bucharest

Ready to shape the future of work?  

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.  

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.  

Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

We are inviting you to apply for the role of Order Management – Domain Trainee – French – hybrid Bucharest

Responsibilities
Customer & Order Management

•    Lead the design and optimization of order management workflows to ensure scalability, efficiency, and compliance.

•    Serve as the escalation point for complex customer order issues, providing expert-level resolution and guidance.

•    Monitor and analyze order trends to proactively identify risks, inefficiencies, or improvement opportunities.

•    Own the end-to-end order lifecycle, ensuring alignment with business objectives and customer satisfaction.
Reporting & Documentation

•    Develop and maintain advanced reporting dashboards to track KPIs, SLAs, and operational performance.

•    Lead internal audits and ensure readiness for external compliance reviews (e.g., SOX, ISO).

•    Oversee the governance of SOPs, ensuring they reflect best practices and are regularly updated based on process changes or system upgrades.
Cross-functional Support

•    Act as the key liaison between Order Management and IT, Finance, Supply Chain, and Commercial teams to drive system enhancements and process alignment.

•    Lead cross-functional workshops to identify pain points and co-create solutions.

•    Represent Order Management in strategic planning meetings and transformation initiatives.
Team Collaboration & Training

•    Design and deliver advanced training programs for new hires and existing team members, focusing on process excellence and system proficiency.

•    Mentor team members on root cause analysis, continuous improvement methodologies (e.g., Lean, Six Sigma), and stakeholder management.

•    Foster a culture of knowledge sharing and continuous learning within the team.
Process Improvement & Innovation

•    Champion digital transformation initiatives, including automation, AI tools, and ERP enhancements.

•    Conduct gap analyses and lead projects to close process or system deficiencies.

•    Benchmark internal processes against industry standards and recommend strategic improvements.

Qualifications we seek in you 
Minimum Qualifications

•    University degree required (preferably in Economics, Business, Supply Chain Management, or related fields)

•    Advanced proficiency in French (C1) and strong business communication skills in English (B2+/C1).

•    Extensive experience with SAP (SD/MM modules) and advanced Excel (pivot tables, macros, data analysis).

•    Experience in Order-to-Cash (OTC), Order Management, Supply Chain, or Logistics, with demonstrated ownership of complex processes.
Preferred Qualifications

•    Experience leading cross-functional projects or initiatives in a multinational or matrixed environment.

•    Strong analytical and problem-solving skills, with the ability to interpret data and drive strategic decisions.

•    Proven track record of process optimization, automation, or digital transformation in order management.

•    Excellent stakeholder management and influencing skills across business units and geographies.

Why join Genpact?  

•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities

•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.  
 

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.