RO_Program manager

1) Contract and performance measurement · Support to improve and optimize travel program · Proactive program recommendations · Regular monitoring of the agreed SLAs · Working under own initiative to improve the local travel program through constructive communication programs 2) Local service delivery management · Support implementation process inclusive implementation of internal Agency systems and tools / change management process · Organize and lead travel team discussions · Settlement of operational issues · Ensure that client's travel policy is considered and lost savings/Reason Codes are used accurate by the travel agents 3) Business plans and reviews · Business plan development with client · Business reviews of travel program including: o client travel spend data o Contribute to benchmarking of clients with similar travel profiles o Review of booking parameters o Financial overview of transaction fees / commission reports · Provide industry trend information 4) Financials · Budget and forecast development · National Settlement process and reconciliation 5) MIS / Reporting requirements · Monitor data quality and data acquisition monthly · Review of data and trends · Delivery of Ad hoc reports 6) Communication · Proactive communication with client's country travel manager · Facilitation clients training sessions · Local language communication facilitation · Facilitate cultural understanding of country specifics 7) Online support (if applicable) · Participation to the online implementation · Recommendations to increase online adoption rate · Support change management support to improve adoption rate 8) Security and Crises Management · In case of any flight delays or crises (e.g. ashcloud, etc.) client request pro-active support and established crises process respond to ensure that travelers are contacted.
· Education\: University Degree – Economic Studies are considered a plus · 3 years' experience in an account management role · Background in Travel industry is considered a plus (TMCs, GDSs related activities, hotels) · Strong commercial understanding of business issues/ opportunities · Strong analytical skills with ability to develop strategies, tactics and measurable implementation · Ability to explain complex situations or solutions competently and confidently · Ability to handle multiple projects simultaneously and assign priority according to company guidelines · Must be self-motivated, a proactive team player · Ability to organize, analyze details, prioritize and present information in an easy to understand manner · Excellent written and verbal communication skills · Good sales/negotiation skills · Fluency in English ; the second language is a plus

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