Payroll Analyst with English

1 week ago

Iasi, Iaşi, Romania Conduent Full time
Description

This role focuses on providing payroll support and operational assistance for client employees, ensuring accurate payroll processing and delivering high-quality customer service in compliance with established procedures and service level agreements.

The Payroll Analyst with English is responsible for:

  • Providing first-level payroll support via phone (call center) and email, managing inquiries related to pay, deductions, timekeeping, and payroll procedures, while meeting defined service metrics;
  • Acting as the main point of contact for payroll requests, resolving cases, escalating complex issues when needed, and maintaining accurate documentation;
  • Handling payroll complaints by identifying solutions within agreed timelines and ensuring proper follow-up until resolution;
  • Staying up to date with payroll policies, system updates, and regulatory changes, and contributing to process improvement initiatives;
  • Collaborating with internal teams to ensure accurate payroll processing, consistent service delivery, and high customer satisfaction.

The ideal candidate: 

  • English proficiency at B2 level or above, with payroll or HR operations experience/knowledge;
  • Good command of Microsoft Office, especially Excel, and strong analytical skills;
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment;
  • Excellent communication skills, customer-focused mindset, and attention to detail;
  • Proactive, adaptable, and able to work both independently and as part of a team.

Nice to have:

  • Bachelor's degree or certification in Human Resources, Finance, or a related field;
  • Previous experience in payroll, HR administration, or shared services environment;
  • Experience working in a call center or customer support role.

What we offer:

  • Attractive salary;
  • Permanent contract;
  • Remote work model;
  • Full-time Monday to Friday (15:00 – 00:00);
  • Good opportunities to develop a professional career;
  • Access to comprehensive learning, training, and development via our extensive Global learning platform. 
  • Opportunity to apply for external professional training and courses that can be co-financed by Conduent.
  • Global Company, working in an international diverse and inclusive environment.

And our attractive extras for all our Associates:

  • Private medical insurance coverage; 
  • Free access to the Bookster library;
  • Meal tickets;
  • Referral bonuses for new hires recommended by you.

Why Join Us?

  • Innovative Work Environment: Be part of a team that values creativity and fosters an environment where your ideas can flourish.
  • Career Growth Opportunities: We invest in our team's development, providing avenues for career progression and skill enhancement.
  • Impactful Contributions: Your role is pivotal in shaping positive customer experiences and contributing to the success of our dynamic organization.
  • Recognition as a Most Loved Workplace: Conduent has been certified as a Most Loved Workplace this year, citing respect, collaboration, and a positive vision for the future as key cultural drivers.
  • Internal Talent Development: Through our management development programs, approximately 70% of our Team Leader positions have been filled from our own associate talent pool.
  • Long-Term Career Building: Over 25% of our associates have been dedicated members of our team for 5 years or more, showcasing the long-term commitment our employees choose to make.

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