Customer Relationship Officer

3 days ago

Bucharest, Bucureşti, Romania GTS Telecom Full time 25,000 - 35,000 per year

Role Purpose

Manage a portfolio of B2B clients primarily through phone-based interactions and provide operational and administrative support to the sales team by preparing, reviewing, and managing commercial and contractual documentation for clients, in compliance with internal policies and legal requirements.

Key Responsibilities

  • Act as the primary contact for a portfolio of existing B2B clients.
  • Prepare, draft, and update commercial contracts, annexes, addenda, and other project-related documents.
  • Review documents for administrative and procedural compliance according to company standards and applicable legislation.
  • Monitor contract deadlines and ensure timely communication to all stakeholders (renewals, extensions, terminations).
  • Provide administrative support to the sales team during the bidding and offer preparation process (documentation, forms, presentations).
  • Prepare periodic reports on contract status and other commercial documents.
  • Other Sales Support related activities: processing, billing, archiving, etc.

Requirements

  • University degree (preferably in economics, law, or technical fields).
  • Minimum 3 years of experience in a similar role (Sales Support, Contract Management, Commercial Back Office).

·       Experience in drafting contracts (demonstrated knowledge: contracts structure, contracts type, contracts writing, etc.).

  • Strong MS Office skills (Word, Excel, PowerPoint) and experience working with CRM/ERP systems.
  • Understanding of telecommunications and IT integration terminology and processes (an advantage).
  • Excellent written and verbal communication skills, attention to detail.
  • Ability to work under tight deadlines and manage multiple tasks simultaneously.
  • Advanced level of English (written and spoken).

Key Competencies

  • Customer relationship management
  • Active listening and problem-solving
  • Detail orientation for contract work.
  • Collaboration with cross-functional teams
  • Time management and multitasking

Benefits:

We offer a competitive salary & benefits package, including a flexible benefits budget and

private health insurance for you and your family.

Enjoy performance bonuses, transport reimbursement, and free parking (subject to

availability), plus extra vacation days earned based on how long you've been with the

company.

We support your growth with an annual training budget for courses, certifications &

conferences — and access to Bookster, so you can enjoy reading your favorite books,

delivered right to the office.

Work in a collaborative environment with access to modern technologies, career

development opportunities, and regular team events & well-being activities.

Hybrid work model & an easily accessible office, with fresh coffee, tea & fruits always

available.

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