Service Desk Associate

Job Description
EUROWAG is seeking a Service Desk Associate to provide technical support to existing customers and colleagues via phone and email in English, Hungarian, and Romanian. The role focuses on resolving product and service-related issues, monitoring alerts, performing administrative tasks, and maintaining accurate data. 

Job Requirements

• You have a secondary education (we welcome applications from students and career starters, the shift schedules make it possible to work alongside higher education
• You have good conversational level of English, Hungarian and Romanian (written and spoken)
• Ability to work 7/24 shifts (12-hour shift)
• Easy, friendly, and good communication skills
• You can work independently but also be a team player. You will be part of a young, fun team who value team spirit
• You tolerate monotony well and remain calm in stressful situations
• You have good computer skills (MS Office, Internet)

Job Responsibilities

• You will offer support to our customers and colleagues regarding our products and services, on the phone and via email, in English, Hungarian and Romanian
• You will not be doing any Sales activity. Only existing customers will contact you for technical support
• You will check the various alerts, identify the problems and act based on the knowledge you have acquired during trainings
• You will work with customer service related applications, all of which you will be trained to use.
• You will also have administrative duties; you will ensure that all data is up to date and databases are properly maintained.
• From the first day you join, you'll get lots of help, we'll teach you everything you need to know for a job well done.

Job Benefits

WHY JOIN US?

EW is diverse, disruptive, and still evolving; we choose newcomers by skill and whether they can be honest colleagues through shared values. What's more, you will have an opportunity to influence the direction of our company through your
ideas.

WE TAKE GOOD CARE OF PEOPLE, AND OUR BENEFITS ARE A PERFECT PROOF OF THAT:

• 5 weeks of holidays plus 3 health days per year.
• Paid leave for volunteering towards a good cause or charity of your choice.
• Meal tickets 20 RON / day
• Access to website, which offers 5.000 courses to develop your skills.
• Referral Rewards through our 'Go Far' scheme.
• Philanthropy project: a personal donation budget towards a charity or good cause of your choice
• A bonus scheme based on your performance.
• Outside office hours, we regularly love to meet at informal gatherings over a glass of wine and have fun at team events

Our Culture & Values

To learn more about our culture, values and our mission visit our career page on the company website -

Join Us on a journey to Go Far