Rooms Division Manager

Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description
Rooms Division Manager – Mercure Oradea (Opening Spring 2026)
Be an ambassador of
Mercure Hotels
and
Accor
, ensuring that every stay is smooth, personalized, and memorable. As
Rooms Division Manager
, you will lead and coordinate
Front Office, Housekeeping, and Spa operations
, driving service excellence, guest satisfaction, and team engagement from the pre-opening stage through the hotel's successful launch and daily operations.

This is a hands-on leadership role, ideal for an operations-driven professional who thrives on teamwork, precision, and creating experiences that make guests feel truly welcome.

What Is In It For You

• Be part of the opening team of a new 90-room Mercure hotel in Oradea, featuring 4 conference halls, a spa & wellness center, restaurant, and café
• Opportunity to shape the Rooms Division culture and standards from the ground up
• Accor training programs, Heartist development journey, and career growth within the global Accor network
• Competitive compensation package and performance-based incentives
• Work in a dynamic, international environment that values authenticity, creativity, and collaboration
• Contribute to a project that embodies sustainable and responsible hospitality

You Will Be Responsible For
Leading Daily Operations

• Supervise and coordinate Front Office, Housekeeping, and Spa teams, ensuring brand-standard service and operational efficiency
• Oversee guest journey from arrival to departure, ensuring smooth communication across departments
• Conduct regular room and public area inspections, maintaining hygiene and quality standards
• Monitor occupancy, room status, and readiness, ensuring seamless collaboration with the Revenue and Maintenance teams

Building and Developing Your Team

• Lead and coach supervisors (Front Office, Housekeeping, Spa) and their teams
• Ensure consistent communication through daily briefings and shift handovers
• Deliver hands-on training and feedback to foster guest-oriented culture and teamwork
• Promote cross-training and flexibility among departments

Driving Service & Guest Experience

• Create a warm, personalized, and professional atmosphere that reflects the Mercure spirit
• Manage guest feedback and implement service recovery procedures
• Drive guest satisfaction scores across rooms, cleanliness, and spa experiences
• Implement brand standards and ensure audit readiness

Pre-Opening Responsibilities

• Participate in the pre-opening phase, defining operational standards, checklists, and procedures
• Assist in recruiting and onboarding the Rooms Division team
• Support setup of PMS, housekeeping, and spa systems
• Conduct mock operations and ensure readiness for the opening

Qualifications
Your experience and skills include:

• Minimum 3 years of hotel operations experience, with proven leadership in Rooms Division or Front Office at management or supervisory level.
• Proven ability to lead by example, manage teams, and ensure operational consistency
• Strong guest service orientation, attention to detail, and commitment to quality
• Financial awareness and understanding of cost control, productivity, and budgeting
• Familiarity with Opera Cloud PMS and Accor brand standards preferred
• Fluent in English and Romanian (additional languages are an advantage)

Additional Information

Our team and working environment
At Mercure Oradea, you will join a passionate, international-minded team that values authenticity, teamwork, and creating memorable experiences for our guests in the heart of one of Romania's most dynamic cities.

Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

(Hotel Franchised)