Technical Service Representative

Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honouree. For more information about Solenis, please visit 

The Technical Customer Service Planner ensures smooth and effective service planning, scheduling, and coordination of field service operations at customer sites. This role is pivotal in enhancing the customer experience, driving satisfaction, and contributing to the company's success by delivering high standards of service.

Key Responsibilities:

• Emergency Services:
• Plan and dispatch emergency services in Salesforce Service Cloud.
• Manually schedule and coordinate same-day services.
• Installation Services:
• Mass-load equipment records.
• Create service orders in SAP using installation request forms or SmartStart tools.
• Plan and dispatch installations through Salesforce Service Cloud.
• Scheduled Maintenance Services:
• Generate service orders in SAP based on scheduled maintenance matrices.
• Plan and dispatch maintenance services in Salesforce Service Cloud.
• General Activities:
• Communicate with country Technical Customer Service (TCS) business partners.
• Collaborate with local teams and technicians for planning activities.
• Provide agreed service-level reports and update customer portals with service information.

Experience:

• Ideally some experience in technical service planning, either internally or externally.
• Fluent in English (spoken and written).
• Hands-on experience with ERP systems (SAP, Salesforce) and strong intermediate computer skills.

Skills & Competencies:

• IT Proficiency: Advanced knowledge of MS Office, SAP, and Salesforce.
• Problem-Solving & Decision-Making: Ability to address complex issues, make sound decisions, and adapt to changing situations.
• Customer Orientation: Strong communication and interpersonal skills to understand and meet customer needs effectively.
• Time Management: Able to manage tasks and priorities efficiently in a dynamic environment.
• Team Collaboration: A social and service-oriented mindset with a focus on teamwork.
• Product Knowledge: Comprehensive understanding of the company's products or services to provide accurate information and support.

Education:

• Bachelor's degree or equivalent (minimum requirement).

Benefits:

• Meal Vouchers   
• Life Insurance  
• Private Medical Care  
• Holiday Allowance  
• Christmas and Easter Bonus  
• Extra vacation days (Birthdays and 1 additional day added every year of employment)  
• Annual Bonus (Target based) 
   

Why Join Us? 

At Solenis, you will be part of a dynamic, international team, working on innovative solutions that shape the professional cleaning and hygiene industry. We offer exciting career growth opportunities in a global organization that values innovation, sustainability, and collaboration. 

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you. 

At Solenis our greatest asset are our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.