TSMO Services Integrator

 
Job Description

The TSMO Services Integrator position is open within our Technical Services Management Office Tower (TSMO), part of the Infrastructure Services Division.
The Professional Services Team is the backbone behind the Technical Services Management Office Tower. As part of this dynamic team, you'll transform IT service management practices, collaborating with experts across the organization to optimize processes and systems. From service management approaches that drive efficiency, and customer satisfaction, to new business prospects. Work alongside diverse professionals to implement cutting-edge solutions, supporting sales enablement efforts. 
Join a team dedicated to continuous improvement, knowledge sharing, and professional development.
Key responsibilities:

• Oversee the execution of Transition & Transformation (T&T) projects within the INFRA TSMO Professional Services (PS) area by breaking down work into logical, functional groupings to support structured and timely delivery.
• Guide and mature internal delivery processes specifically for the T&T phase, ensuring repeatable methods and scalable practices across Professional Services engagements.
• Ensure that all necessary TSMO PS roles are identified, assigned, and accountable during T&T phases, with clarity on responsibilities and ownership throughout the project lifecycle.
• Act as a second-level escalation point for the TSMO Professional Services T&T area during transitions and projects, both for internal teams and external customer interactions.
• Coordinate readiness and go-live checklist activities across PS teams to ensure all PS responsibilities are met before project closure.
• Identify and address any deviations discovered during the RUN state that originate from the T&T phase, ensuring root cause analysis, closure of gaps, and documentation of lessons learned to improve future T&T execution and prevent recurrence.
• Ensure accurate, complete, and timely handover from T&T to RUN, validating that all PS-related documentation and deliverables meet the standards for operational acceptance.
• Capture and structure lessons learned from the PS T&T area and contribute them to program-level retrospectives or continuous improvement initiatives.
• Support coordination and delivery assurance for special projects (e.g., M&A, major transformations), ensuring PS inputs are properly integrated and delivered.
• Own and manage the Professional Services project-level Profit & Loss during the T&T phase, ensuring labor cost control, effort caps, and overall financial integrity.
• Enforce agreed resource allocations across PS team members, ensuring adherence to scoped effort and preventing unauthorized or excessive delivery.
• Step in to support service improvement initiatives for existing accounts when needed, working alongside RUN Technical Service Managers to address service performance gaps or transformation needs.

Key requirements:

• Bachelor"s degree in Business Administration, Information Technology, Engineering, or related fields. A Master"s degree is an advantage.
• Minimum of 5 years of experience in Service/Delivery Management/Project Management
• Foundational understanding of technologies within the INFRA division portfolio, including but not limited to:
  1. Endpoint Management
  2. O365 & Exchange
  3. Networking and Unified Communications
  4. Cyber Security Services
  5. IT Asset Management
  6. Cloud Infrastructure
• Proven experience managing cross-functional teams in a matrixed professional services or consulting environment.
• Demonstrated exposure in project-level Profit & Loss (P&L), labor forecasting, and financial controls.
• Understanding of ITSM platforms and data structures.
• Familiarity with operational readiness and go-live procedures, including documentation, validation, and service acceptance criteria
• Skilled in process design, improvement, and standardization within professional services environments.
• ITIL 4 Foundation and SIAM Foundation certified (preferred)
• Excellent verbal and written communication skills, with the capacity to engage effectively across internal teams and with external stakeholders.
• Results orientation: focuses on the delivery of targets, quality and deadlines
• English proficiency

What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at and we'll be happy to assist   The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.   Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you   About us We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.   We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.   Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.   Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.   We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.   More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.   If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.   We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.   Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.   If you suspect you've been targeted, please contact us immediately at for verification.   Key Points to Remember:   * Legitimate job offers only follow interviews conducted with our hiring managers or clients. * We will never ask for payment at any stage of the recruitment process.   Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.   #LI-REMOTE

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