IT HelpDesk and NOC Operator

About Prysmian
Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the manufacturers
thousands of miles of underground and submarine cables
and
systems for power transmission and distribution
, as well as
medium low voltage cables
for the construction and infrastructure sectors. We also produce a comprehensive range of
optical fibers, copper cables and connectivity
for
voice, video and data transmission
for the
telecommunication sector.
We are almost employees, across 58 countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Team Overview And Job Responsibilities
Part of the Global IT Center of Excellence you will part of a Global community of IT enthusiast located in Romania but directly working with our teams located all over the world and with our HQ.

Opportunities to travel for projects and support internationally.

Your Main Accountabilities Are Going To Include
Act as a specialist in Network Delivery and IT Help Desk Operations, contributing to related project delivery in your own area

Interface in coordination with internal and external resources and Local IT (in agreement and collaboration with Local IT Managers).

Contribute to the restoration for all major service incidents, managing all their different phases: from service restoration and impact communication to post incidents reviews

Testing training documentation/materials and training execution.

Who are we looking for?

We are looking for candidates with the following key competences:

A specialist in Helpdesk support and Network delivery & monitoring

Ability to manage AMS and projects delivery for WAN, LAN & IT Security,

Knowledge in major service incident management, ensuring service restoration and impact communication

The Ideal Candidate Holds
Experience in working with on Service Management processes that meet the business needs and are aligned to ITIL best practice

A "hands-on" approach, working in a dynamic and fast paced environment

Cisco CCNA studies

Experience in working with PC, servers, routers, Wi-Fi, Windows Operating System,

Research and self-study attitude

Fluency in Italian both written and oral

Good English written and oral communication skills

Desirable ITIL knowledge

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our DE&I Page to
learn more about Prysmian's commitments.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.