DevOps Consultant

5 days ago

ClujNapoca, Cluj, Romania NTT DATA Romania SA Full time 30,000 - 60,000 per year

What awaits you 

  • Create setups for our markets on Genesys Cloud by using internal add-ons. 
  • Deep understanding of its various components, reporting and data handling 
  • Knowledge of APIs 
  • Depp understanding in call flows (including advances flows) 
  • Good Understanding and configuring of Workforce Management, Quality Manager and Companies 
  • Connecting with CRM Systems for routing and data exchange (CTI, data lookups and posts, transfers) and knowledge on CRM APIs for interconnections 
  • Implement connections to telephony systems (via SIP Trunk), e-Mail, Chat and social messaging (e.g. WhatsAPP, Line) 
  • Interact with central and local departments and the vendor 
  • Request, Problem and Change Management 
  • Escalation management skills and working on improvements 
  • Alignment with the product owner 
  • Ability to adjust to dynamic project requirements 
  • Proficiency in agile/SCRUM environments with Atlassian tools (Confluence, Jira) 

What should you bring along  

  • Bachelor's degree in Computer Science, Software Engineering, or a related field 
  • Minimum of 3-5 years experience in a similar role
  • Ideally some certification for: Genesys Cloud CX Professional, Architect, Workforce Management, Scripting, Quality and Outbound 
  • Ideally some certification for: Salesforce and MS Dynamics and knowledge of Service Now and how to connect the systems
  • Rest-APIs (including MS SQL and C#) and CRM System API knowledge 
  • Fast learner with an ability to dive deeply into technical topics and solve them 
  • Ability to explain highly technical solutions in "normal" language to customers 
  • Good documentation skills 
  • Able to work under high pressure 
  • Collaborative and social team player 
  • Experience in working in an Agile environment using Jira, confluence and additional tools 
  • Ability to work in a dynamic international environment with team members in multiple countries and customers around the world 
  • Good understanding of data protection and cloud security topics 
  • Excellent English verbal and written skills 

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