Team Lead Client Services

3 days ago

Timisoara Metropolitan Area, Romania Hashlist Full time 40,000 - 80,000 per year

Hashlist is a platform for tech positions & projects within the automotive industry.

We establish supplier relationships with automotive companies and provide a one-stop shop for candidates interested in working in the industry.

Are you ready to be a part of that journey?

As a
Team Lead for Client Services
, you will be responsible for managing a global team supporting Windows, Mac, and iOS environments within the Tires IT Infrastructure. Your role will focus on driving a strategic transformation toward a fully cloud-based environment, while ensuring smooth operations across all client service areas. You'll lead a team of 5 engineers, engage with external providers, and ensure top-tier service delivery and device management globally.

Engagement Details:

  • Job Type: Permanent
  • Location: On-site in Timișoara, Romania
  • Start Date: December 2025

Responsibilities
:

  • Lead and manage an international team supporting Windows, Mac, and iOS environments.
  • Oversee deployment, configuration, patch management, and maintenance of all client devices.
  • Collaborate with suppliers and internal teams to ensure continuous service improvement.
  • Drive strategic transition to a cloud-based client infrastructure.
  • Manage CrowdStrike and coordinate security policies across device platforms.
  • Resolve escalated technical issues and ensure high levels of user satisfaction.
  • Monitor KPIs and SLAs with external vendors to ensure service excellence.
  • Engage in regular business travel (approx. 30%) to support global operations.

Qualifications
:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5+ years of experience leading international IT client services teams.
  • Proficiency in Windows, Mac, and iOS operating systems and support practices.
  • Strong knowledge of Microsoft Intune, Microsoft Deployment Toolkit, and CrowdStrike.
  • Solid understanding of cloud-based infrastructure transformation.
  • Experience with ITIL or other IT service management frameworks.
  • Excellent leadership, strategic thinking, and communication skills.

Next steps:

  • Press "Apply"
  • Submit your resume on Hashlist (takes 5 minutes)
  • We will review your application and best-fitting profiles will be invited for an initial call with the Hashlist and with the client's team
  • Additionally, you will be considered for similar projects in our network

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