Customer Support Consultant

1 week ago

Bucharest, Bucureşti, Romania SupportYourApp Full time €25,000 - €60,000 per year

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Provide exceptional customer support via calls, chats, and emails
  • Escalate tickets to the appropriate teams when required, ensuring follow-up and resolution
  • Analyze logs, troubleshoot issues, and prioritize tasks based on urgency and impact
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client's products and services
  • Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

  • Excellent English skills (at least C1 for both spoken and written)
  • At least 6–12 months of proven experience in customer or technical support
  • Tech-savvy with the ability to quickly learn new tools and software
  • Troubleshooting skills
  • Attention to detail and accuracy in documentation and reporting
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Experience with CRM systems

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

  • Customer Support Junior

    1 week ago

    Bucharest, Bucureşti, Romania Ecolet Full time €15,000 - €25,000 per year

    Company DescriptionEcolet is an online platform specializing in technological transportation management systems for both small and medium-sized companies and individuals. Operating in the courier services market since 2019, Ecolet supports businesses in Romania by providing professional tools to facilitate daily logistics.On the platform , parcels and...

  • Consultant, IT Support

    2 weeks ago

    Bucharest, Bucureşti, Romania Systematic Full time €40,000 - €60,000 per year

    IT Support ConsultantJoin a fast-paced and people-centric software companyAbout The PositionSystematic is a leading global Software Development company. Our mission is to provide exceptional software for critical decision making. As we continue to grow, we are looking for a talented IT Support Consultant to join our ITM Service Desk team.In this role, you...

  • Technical Support Consultant

    2 weeks ago

    Bucharest, Bucureşti, Romania SupportYourApp Full time

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Technical Support Consultant

    1 week ago

    Bucharest, Bucureşti, Romania SupportYourApp Full time $70,000 - $120,000 per year

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Technical Support Consultant

    1 week ago

    Bucharest, Bucureşti, Romania SupportYourApp Full time $40,000 - $80,000 per year

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Software Support Consultant

    1 week ago

    Bucharest, Bucureşti, Romania ORTEC Full time

    Join ORTEC and Make a DifferenceDo you want to contribute to a better world?At ORTEC, we believe that simply running a successful business is no longer enough. Making a positive impact on the planet and society is becoming increasingly important. Imagine having an inspiring job in an innovative industry while actively contributing to a better world.This is...

  • Technical Support Consultant with French

    2 weeks ago

    Bucharest, Bucureşti, Romania ADP Full time €120,000 - €208,000 per year

    Part of the HCM Centre of Excellence, the France NA Support Specialist role is to support the National Accounts Business Unit in France with their NA applications client base. The goal of the France NA Support Specialist is to work as a first level support for our client's human resources and payroll systems. The France NA Support Specialist will solve...

  • Senior Customer Experience Consultant

    3 days ago

    Bucharest, Bucureşti, Romania A.P. Moller - Maersk Full time 40,000 - 60,000 per year

    Senior Customer Experience ConsultantJoin Maersk as a Senior Senior Customer Service AgentLocation: Bucharest, RomaniaBe part of a global leader. Shape the future of customer experience.Are you ready to elevate your career with one of the most respected names in global logistics? At Maersk, we don't just move cargo — we move careers forward. We're looking...

  • L2 Technical Support Consultant

    3 days ago

    Bucharest, Bucureşti, Romania SupportYourApp Full time $30,000 - $60,000 per year

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

  • L2 Technical Support Consultant

    23 hours ago

    Bucharest, Bucureşti, Romania SupportYourApp Full time €20,000 - €40,000 per year

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...