Recruiter/Customer Service Assistant

Recruiter/Customer Service Assistant

About The Role

We have opened a brand new office in Iasi and looking for enthusiastic, self-motivated and capable individual to join the Linguist Recruitment team. Working Monday to Friday, 10am to 7pm on a hybrid basis.

You will act as the first point of contact to recruit and engage with linguists to help support the businesses requirements and goals.

Main Duties & Responsibilities

• Onboarding linguists which includes obtaining relevant documentation, setting up profiles on the system and ensuring they complete all steps in our onboarding checklist
• Contacting and engaging with new and existing linguists to keep them engaged and encourage them to take work
• Ensuring all linguists are onboarded compliantly
• Handling with day-to-day queries
• Contacting linguists via both phone and email
• Inputting information into a database

About You

• Good Command of English
• Excellent verbal and written communication skills
• Attention to details
• Pro-active and self-motivated
• Proficient with Microsoft Excel and Outlook
• Experience within a customer service / office based role is advantageous
• Highly motivated with a positive nature
• Organises own time effectively
• Good networking and strong interpersonal skills
• Team Player

Whats In It For You?

You will be working for a services agency with over 20 years of experience delivering first-class translation and interpreting services and enabling providing expert support to both private and public sectors in 450 languages and dialects.

Moreover, every single day through your role you will be contributing to reduce language barriers and enable our customers to have a great experience.

Additionally, we offer the following benefits:

• Hybrid work set up (4 days in the office, 1 day at home)
• Brand new modern office located in the heart of the City, near Palas area with easy access to transportation and amenities (shops, restaurants, pubs, medical facilities etc...)
• Game/Recreation Rooms
• Balcony space
• Private medical insurance
• A young and vibrant team always there to offer support
• Meal tickets
• Welcome package
• 20 Annual leave days, with +1 annual leave day per year worked
• Xmas party
• Engagement and fun events throughout the year
• Coffee/Refreshments/Breakfast/Fresh Fruit provided daily
• Team building events
• Employee awards
• Training and career development opportunities within the business

About DALS:

Everyone Understood

At Dals, we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise, whenever and wherever they need it. Because the world is a better, fairer place when everyone is understood.

Our People are our future. We take care of them.

Through community partnerships and social value initiatives, we continuously work to ensure Dals is having a positive impact on the world.

• Disability Confident Committed employer

• Armed Forces Covenant pledger

• Ministry of Defense Employer Recognition Scheme Awardee

• Mindful Employer

• Able Futures Member

• Accredited Real Living Wage Employer

• Employers Network for Equality & Inclusion member

If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today

Applicants must be Romanian residents and by the start of employment, have permission to work in Romania. In addition, you are required to undertake a basic criminal record check for this role.

Dals is committed to eliminating all forms of discrimination, whether direct or indirect. We actively work with our staff and clients to ensure equal treatment for all individuals, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.