Directeur exploitation

Main Missions

The Location Manager is responsible for the full operation of the EVA venue.

He/She supervises and coordinates all activities related to the gaming arenas, the bar, and the restaurant.

He/She ensures smooth day-to-day operations and achieves the set objectives in terms of revenue, service quality, and customer satisfaction.

Responsibilities
Operational Management

• Supervise the bar team, Game Masters, runners, and kitchen staff.
• Handle recruitment, onboarding, and training of new employees.
• Create staff schedules in compliance with labor laws (maximum hours, breaks, etc.).
• Monitor task execution by the teams and ensure compliance with EVA standards.

Daily Operations

Morning Briefing

• Ensure the team is properly equipped (walkie-talkies, uniforms, etc.).
• Review food stock and highlight items to promote (DLC management).
• Analyze the day's bookings (groups, players expected).
• Brief the team on arena allocation to optimize player flow.
• Motivate and coordinate the team via walkie-talkies.

End of Day

• Debrief with teams (customer feedback, incidents, achievements).
• Send a recap email to associates including:
• Daily revenue (Game + Food & Beverage)
• Key improvements
• Cash validation

Resource & Stock Management

• Oversee bar and kitchen inventories.
• Place orders with approved suppliers.
• Ensure proper preparation and execution of private events and special bookings.

Performance Objectives

• Achieve and exceed targets in:
• Game revenue
• Food & Beverage revenue
• Upselling & merchandising
• BattlePass sales
• Continuous improvement of Google reviews and other rating platforms

Required Skills

• Strong leadership and team management skills.
• Solid organizational skills in operations management (scheduling, stock, procedures).
• Strong results-oriented mindset and focus on customer satisfaction.
• Ability to thrive in a dynamic environment, including evenings and weekends.
• Proficiency with operational and reporting tools (Excel/Google Drive, CRM, POS systems).
• A strong interest in video games, esports, and entertainment is a plus.

Job Conditions

• Contract: Full-time, permanent position.
• Location: EVA Bucharest (Strada Biharia
• Availability: Flexible schedule, including evenings, weekends, and public holidays.
• Reporting to: EVA Romania Managing Partners.
• Salary: To be discussed, based on experience.

To apply:
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