Customer Service Analyst

2 days ago

Timișoara, Timiş, Romania Linde Full time €15,000 - €30,000 per year

Linde Global Services Romania S.R.L.

Customer Service Analyst - German Speaker (m/f/d)

Timisoara, Romania|req24689

What you will enjoy doing

  • Your key responsibility will be to provide customers with accurate and detailed information about our products and services
  • You will also be responsible for handling customer complaints and requests, analyzing them to propose appropriate solutions, and obtaining approvals for any necessary corrections and changes

    Furthermore, you will actively communicate those solutions and feedback to our customers promptly
  • Additionally, you will receive and process pricing requests and set pricing schemes in our system
  • Your responsibility will be will also to issue invoices for a wide range of services and products, including rentals, cylinders, tanks, bulks, and others
  • You will accurately input data and information into our system and promptly process any changes or corrections requested by customers
  • Alongside you will also receive, verify, and process documents received from our German team monthly, based on our contractual obligations and procedures
  • Finally, you will prepare and send informational emails to customers, and run regular reports and analysis related to our processes

What makes you great

  • You have great communication skills, both written and verbal
  • Mandatory advanced level of German language (B2-C) and medium level of English language
  • Further, good knowledge of MS Office package (Outlook, Excel, Word, PowerPoint) is required in this role
  • Equivalent knowledge and experience using ERP systems (SAP preferential)
  • You have customer support / customer service experience
  • Detailed oriented and problem-solving skills
  • You are able to collect, interpret and use data effectively, driving digital transformation

Why you will love working with us

Linde Global Services Timisoara (LGST) is the shared service center of Linde plc in Romania. From Order-to-Cash activities (such as order processing, fulfillment & shipping, customer master data, credit management, query management & customer support, invoice generation & payment, asset management & data management) to Controlling & Reporting, Business Intelligence, Continuous Improvement & Automation areas, the services provided by our international hub are essential to the daily running of different divisions of Linde plc.

Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.

What we offer you

We are a community of determined and proactive people, empowered to turn a challenge into an opportunity of learning and developing. We value a culture based on communication, mutual support and constructive competition while having fun together. In addition to an attractive compensation and benefits package, we offer you the opportunity to have an impact on the well-being of our customers and the chance to tailor your career growth.

Have we inspired you? Let´s talk about it

We are looking forward to receiving your complete application (motivation letter, CV, certificates) via our online job market.

Your contact

Linde Global Services Romania S.R.L.

Linde HR Team

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.

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