Italian Speaking Customer Success Manager

3 days ago

Bucharest, Bucureşti, Romania ICF EU East . Full time 15,000 - 30,000 per year
Job description

MUST HAVE

Sales skills / Problem solving / Enthusiasm / Attention to details / Curiosity

GOOD TO HAVE

Strategic thinking / Self motivation / Ability to adapt / Negotiation skills / Positivity

  • Are you sociable and energetic?

  • Do you enjoy working independently and being able to use your analytical thinking?

  • Are you looking for an opportunity to express your creativity and proactivity?

If all of the above define you, your future is with ICF EU EAST

WHY ICF?

We have offices in several parts of the world, employing over 500 people. The Romanian branch opened in 2017, this office being in charge representing the company in the local markets.

For us people come first We encourage autonomy among our team members. This allows them to experiment with new ideas, explore their creativity while working with a product that has hundreds of millions of visitors on a daily basis.

You will have the opportunity to work with a young and energetic team and further develop new skills and competencies. Our benefits are competitive, having flexible work arrangements, bonus programs, personal and professional development seminars and many others.

YOUR DAILY AGENDA

Build and maintain strong relationships with our partners by establishing rapport and trust on a daily basis.

Provide technical assistance for our products and services, including Data connectivity, Voice over IP, and Mobile telephony.
Deliver outstanding partner experiences through exceptional email and verbal communication.- Research competition and other new potential recruitment sources;
Manage social media platforms and increase brand awareness;
Carry out business trip to Italy; (once / year)
Train the new recruited partners;
Monitor Google Ads Campaigns results to convert in new English partners for the company;
Be the primary point of contact for partners requests;
Collect, analyze data of the market and deliver progress reports.
Turning every partener into a Happy Partner

Job requirements

YOU MUST HAVE

Advanced computer skills and ability to work with programs such as JIRA, Microsoft Office, Google Drive etc.;

Advanced Italian and fluent English

Proven track record of meeting or exceeding sales quotas and receiving positive customer feedback;

Efficiency to be able to produce significant output with minimal waisted effort;

Organization and planning skills in order to plan, organize, schedule and budget in an efficient, productive manner by focusing on key priorities;

Ability to quickly and proficiently understand and absorb new information;

Attention to detail so you don't let important details slip through the cracks or derail the project;

Openness to feedback and ideas, you often solicit feedback and react calmly and proficiently to constructive feedback.

WE OFFER

A unique opportunity to learn about a multi-billion-dollar industry from some of its bests;
Competitive salary (in line with experience);
Bi-annual bonuses;
Private premium medical insurance;
Challenging tasks that help you to continuously develop your skills;
LinkedIn Learning platform (Trainings, courses and seminars);
Increasing the number of annual holiday based on seniority;
Up to two weeks per year of remote work from anywhere within Romania;
Two registered work-from-home addresses available in Bucharest;
Life lasting memories from creative team buildings;
Stable work within an ever growing company in its field;
Curious, open culture, with teams collaborating across the ocean;
Last but by no means least… a fun place to work

All done

Your application has been successfully submitted

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