Software Implementation Consultant

About the job

About the Company
: It's fun to work in a company where people truly believe in what they're doing At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine

About the Role
: BlackLine is seeking a Technical Implementations Consultant. The primary purpose of the Technical Implementations Consultant is to assist our clients' technical teams during the implementation of BlackLine products. The Technical Implementation Consultant will act as the primary liaison with client technical teams to ensure the client's technical environment can sustain and support BlackLine products. The Technical Implementations Consultant will collaborate and provide support to other internal BlackLine professionals during all phases of implementation projects.

Responsibilities
:

• Support BlackLine implementation projects and act as a technical resource for clients and Professional Services team
• Work with clients and management to define and document business requirements in order to set up web services connections, APIs and/or comparable solutions
• Configure BlackLine web services and APIs in order to establish data connectivity for clients' existing ERP systems.
• Participate in multiple concurrent implementation projects with little supervision
• Maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes & documentation, expense management, et cetera
• Manage and sets proper expectations with stakeholders (internal & client) throughout the implementation lifecycle
• Train and advise clients to properly use BlackLine products to best fit their individual needs based on best practices
• Obtain buy-in from clients on features and functionality of BlackLine products
• Offer recommendations to clients for improving performance gaps and system options to achieve best functionality
• Assess and troubleshoot & test BlackLine products during the implementation cycle
• Perform other tasks and responsibilities as assigned

Qualifications
:

• Bachelor's degree and 5+ years of relevant work experience
• Demonstrated strong technical problem-solving & critical thinking skills
• Experience in a client-facing role
• Previous implementation experience
• Ability to maintain multiple shifting priorities simultaneously
• Exemplary communication skills, both verbal and written; must be able to communicate effectively with all levels of contacts in the organization (support staff to VP's and Controllers)
• Experience in a SaaS technology environment

Required Skills
:

• Knowledge of web services including SOAP, WSDL and UDDI, JSON messaging
• Knowledge of API installation and troubleshooting
• Knowledge of middleware systems and configuration for ERP systems such as SAP, Oracle, et cetera
• Knowledge of accounting terminology
• Knowledge of SQL

Preferred Skills
:

• Experience in a SaaS technology environment

Pay range and compensation package
: BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

Equal Opportunity Statement
: BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.