Data Analytics Lead

Founded in 2013, Smallpdf has been simplifying PDF management for millions globally. We've combined Swiss engineering with a deep understanding of our user's needs, leading us to join forces with Pdftools in 2022. Today, our diverse team of over 100 professionals from 34 nationalities operates across Zurich, Belgrade, and Barcelona. We're committed to making PDF and life just a bit easier for over a billion customers in 24 languages.

We are looking for a business-oriented leader in Data Analytics who will transform how our company uses data. This role is not about producing dashboards - it's about shaping business outcomes through curiosity, insight, and organizational change. You will lead the transition from reactive reporting to a proactive, insight-driven culture, helping us make data central to every decision. Your and your team's insights will directly influence strategic decisions, empowering Smallpdf to continue its path of innovation and customer-centric development.

Transform Analytics into a Strategic Partner

• Lead the transition from reactive reporting to proactive, business-driven insights.

• Establish the use of AI across our analytics approach, ensuring data supports smarter, faster decisions.

• Educate teams and leadership on data literacy and instill a mindset where insights fuel everyday business.

• Set up processes and structures that embed analytics into the core of our operations.

Unlock Business & Customer Value

• Deeply re-analyze the business to generate insights from behavioral and operational data.

• Identify opportunities for product, marketing, and monetization improvements through data-driven analysis.

• Ensure insights are translated into clear, actionable strategies for leadership and cross-functional teams.

• Act as a "second set of eyes" on performance, ensuring business health is consistently monitored.

Elevate Teams & Structures

• Coach, hire, and scale a team of analytics professionals, growing both capabilities and impact.

• Create a balanced team that combines business acumen with technical strength.

• Collaborate with Data Engineering and Platform teams to ensure a robust, scalable data setup.

• Build processes that balance stakeholder requests with strategic priorities.

Experience & Background

• 8+ years of experience in Analytics, Insights, or Business Intelligence, ideally within SaaS/subscription or consumer-facing businesses.

• Strong track record of turning data into business outcomes (growth, retention, monetization).

• Experience in commercial analytics, consumer insights, or data consulting; consultancy + in-house experience is a plus.

• Leadership experience in growing and managing data teams, including cross-functional collaboration.

• Familiarity with data platforms and engineering principles (enough to collaborate, not to code).

• Degree in Business Engineering, Economics, Marketing Intelligence, or similar - combining analytical rigor with commercial acumen.
  

Mindset & Skills

• Curiosity & proactivity: constantly spotting anomalies and digging deeper.

• Business-first perspective: data is a tool to drive outcomes, not an end in itself.

• Pragmatic, data-agnostic problem solver - focused on outcomes, not just methods.

• Strong communicator: able to simplify complex insights, influence leadership, and inspire teams.

• Stakeholder management: prioritization, negotiation, and challenging business requests.

This is a unique opportunity to reshape the role of Data Analytics in our company, moving from reactive reporting to a strategic business driver. You'll work across functions, inspire teams, and make data the foundation of how we grow, innovate, and succeed.

You get to impact how over 30 million people get work done monthly.

Push boundaries and dare to fail - that's how we learn

30 vacation days - yep, you read that right - you can take them whenever you need them.

Flexibility: we have flexible working hours

Need a long break? We offer sabbatical leave to employees who've been with us for over two years.

16 weeks parental leave - 100% of your salary - for all new parents.

Don't leave your four-legged friends at home; our offices are pet-friendly.

A well-being budget of up to 2,000 CHF every year that can be used for training and development (plus days off for courses or training) and for physical and mental well-being purposes.

Possibility of a Phantom stock option plan (PSOP). (Conditions apply.)

Hack days to challenge you and your team, plus build amazing things

Smallpdf is an equal-opportunity employer. We believe our greatest strength is a talented, diverse and inclusive workforce. We strongly oppose any form of hiring or workplace discrimination against candidates or employees on any basis including race, gender, sexual orientation, age, religion, philosophy, nationality, disability or genetic information. We're committed to fostering a safe, supportive environment where everyone can work as their full selves and reach their greatest potential. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural team.

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