Cloud and Hosting Technology Specialist- Manager

Ready to build the future with AI?
At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Cloud and Hosting Technology Specialist- Manager - English – Hybrid Bucharest
Ensure the delivery and execution of Project Manager Services. Facilitate and manage communication and issue resolution between our external vendors as well as internal customers.
Responsibilities

•    Work within the Agile Framework as internal member of the Global Cloud and Hosting Product Team part of the Cloud Foundation Team - attending the daily stand-ups, Sprint Refinement, Planning and Retrospective and delivering user stories, tasks and spikes 

•    Self-organising, multidisciplinary – ensuring that the key competencies and expertise needed to develop, build, deploy and support the Product are embedded in the team 

•    Understanding business requirements and acceptance criteria in the form of user stories, assess the complexity of these and translate into implementable solutions and configurations 

•    Demonstrating product features during sprint reviews to stakeholders 

•    Maintain and support the Azure Cloud Foundation Platform through DevOps and IaC practices  

•    Deploy Enterprise Landing Zones using Azure DevOps, Git and Terraform Cloud 

•    Deploy MultiCloud Connectivity Resources (Aviatrix) for connecting Landing Zones to on-premises networks 

•    Create and deploy custom Azure policies specifically tailored or using the Cloud Adoption Framework module

•    Create and deploy custom Azure IAM roles 

•    Maintain Terraform to the latest versions (N-1) 

•    Maintain the AzureRM provider in Terraform to the latest versions (N-1) 

•    Collaborate with cross-functional teams (Cloud Networking, Security) to deploy and manage the Cloud Foundation Plaform 

•    Ensure security and compliance policies are met by enforcing policy via code 

•    Optimize performance and cost efficiency 

•    Be a contact point and represent the Product Team in the interactions with the internal and external stakeholders and customers (via mail, Teams, conference calls) 

•    Ensuring optimum performance, availability, and security in accordance with security standards and policy 

•    Be an escalation point of contact for all ITSM processes and MSPs 

•    Identify potential bottlenecks and their underlying causes that affect the product and propose how to resolve these 

•    Have understanding of Cloud and Hosting services and perform the Technology Specialist role to guide customers on their software roadmap 

•    Maintaining awareness of emerging technologies, industry trends, and architecture best practices; and evaluating them for applicability 

•    Participating in the selection of new technologies, managing the quality of the solution and technical debt 

•    Ensuring consistency of the overall product and being resposible to deliver the value of a single Product through the entire Product life cycle 

•    Ensuring the overall HEINEKEN standards and best practices are adhered by (i.e. Quality, Compliance) 

•    Provide guidance on all ITSM processes and for all the Product Team Managed Services Providers by understanding their services, ways of working, agreements, contracts, etc 

•    Provide support on FinOps and have a good understanding of the overall finance process with all suppliers and involved tools and support customers on queries and cost corrections
Qualifications we seek in you
Minimum qualifications

•    A deep understanding of cloud computing concepts, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and marketplace services with a Proficiency in cloud providers like Microsoft Azure and Amazon Web Services (AWS) or other relevant cloud platforms

•     Deep understanding of the Cloud Adoption Framework

•    Knowledge of cloud security best practices and compliance standards and the ability to implement security measures to protect cloud resources, preferably with relevant certifications (AZ-500, CISSP or related)

•    Comprehensive understanding of reliability, encompassing Disaster Recovery (DR), High Availability (HA), and paired region replications

•    Understanding of identity and access management (IAM) in the cloud and Azure policies and role-based access control (RBAC)

•    Knowledge of load balancers, DNS, private endpoints, and other network related services in the cloud

•    Hands-on experience in implementing DevOps processes & Infrastructure-as code workflow

•    Hands-on practical expertise in using Terraform for infrastructure provisioning and automation, including the ability to apply policy-as-code principles and maintaining infrastructure code in a version-controlled repository

•    Scripting skills in languages like PowerShell for automating Azure tasks and processes

•    Familiarity with the Cloud Adoption Framework (CAF) public modules

•    Ability to monitor cloud resources and set up alerting and monitoring solutions (e.g. Azure Log Analytics / AWS Cloud Watch)

•    Detailed understanding of (the role of infrastructure in relation to) modern Application Lifecycle Management (Release Pipelines, CI/CD), 'Infrastructure as Code' concepts and related Service Management

•    Knowledge of Azure Kubernetes, including its architecture, core components, and how to deploy, manage, and scale containerized applications using Kubernetes.

•    Understanding of (modern) datacentre and networking concepts like co location, DMZ, zoning, firewalls, routing, SD Wan, SDD

•    Familiar with cloud (cost) optimization options such as Azure Hybrid benefits, reservations, savings plans and Azure advisor
Preferred qualifications 

•    Cloud provider-specific certifications (e.g. Microsoft Certified\: Azure Solutions Architect Expert, AWS Certified Solutions Architect) 

•    University graduate   

•    ITIL V4 Foundations  

•    Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] – Application & Execution

Why join Genpact?

•    Lead AI-first transformation – Build and scale AI solutions that redefine industries

•    Make an impact – Drive change for global enterprises and solve business challenges that matter

•    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

•    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

•    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.