Service Desk

Location:
Brasov, RO Cluj, RO Sibiu, RO Timisoara, RO

Who we are

We are looking for new members in our Service Desk Support Team

Our Service Desk team is based in Sibiu, Cluj, Brasov and Timisoara and provides high-quality support activities for several system environments and technologies (Windows Client & Hardware, IT Service Management Tools, 365 Microsoft Office).

With its headquarters in Braunschweig (Germany), the client the largest automotive financial services provider in Europe. Our client act as a global sales promoter for the brands of the group and support them in maintaining customer loyalty by offering a broad range of mobility services.

What you'll be doing

• Acting as main contact for incidents and/or service requests
• Solving incidents following existing documentation
• Call Handling (inbound and outbound calls)
• Performing qualified registration of incidents and service requests
• Providing accurate information to other infrastructure support teams (2nd level support)
• End-to-end tracking of tickets
• Monitoring the availability and error messages of IT systems and applications
• Monitoring of services and transactions
• Monitoring of certificates, job chains and monitoring of selected mailboxes

What you'll bring along

• Bachelor's degree in technical/non-technical fields would be nice to have
• Minimum 1-3 years of experience in customer support or call centers
• Strong problem solving and research skills
• Promptitude, proactivity and customer-oriented mindset
• An ITIL qualification is preferable but not essential
• Excellent command of both spoken and written German and English

What's in it for you

New beginnings can be a challenge. We promise a smooth integration and a supportive mentor

Pick your working style: choose from Remote, Hybrid or Office work opportunities

Early bird or night owl? Our projects have different working hours to suit your needs

Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms

We want you to stay healthy Enjoy our Private Health Insurance ⁠– it's custom-made for you

A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School

Make the most of our epic parties or themed events – they're lovingly designed for our people and their families

NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us.

NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.

Not the job for you? Perhaps you have a friend who would be a perfect fit.

What's in it for you

• New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
• Pick your working style: choose from Remote, Hybrid or Office work opportunities
• Early bird or night owl? Our projects have different working hours to suit your needs
• Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
• We want you to stay healthy Enjoy our Private Health Insurance ⁠– it's custom-made for you
• A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
• Make the most of our epic parties or themed events – they're lovingly designed for our people and their families

Your unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us.

Job Segment: Consultant, Consulting, Service Desk, Contract, Service, Automotive, Customer Service