Back Office CS Engineer

Our client, a global leading IT company, is recruiting for a
Back Office CS Engineer
to join their business in
Romania/Madrid.

Position Title:

Back Office CS Engineer

Position Type

Contract or Employee

Start Date:

ASAP

Location:

Romania/Madrid

Contact:

Tamara Rajic |

Responsibilities

• Being part of the BO team for Core CS team to ensure availability and continuous improvement/quality of services by providing 2nd line operations and maintenance support for the Core CS Network
• Analyze and pro-active seeking for improvements of services, operations results and related KPI'S
• Advices management on improvement proposals
• Advices management on outages and project escalations.
• Actively coach his system engineering team members and share his knowledge in order to grow the team and expertise within the team.
• Leader technical taskforces.
• Act as project manager for "heavy" and complex projects in which multiple departments are involved and strong coordination is required.
• Central point of contact for technical complex matters within and outside his team
• Central point of contact for other departments (like Network Infrastructure, Services & Solutions) for Major/significant changes.
• System expert will be the leading engineer in resolving and driving technical complex issues in which multiple interfaces/platforms/teams are involved (helicopter view)
• Leader for the most complex incidents, changes, problems, configuration and performance issues
• Secures sufficient level of testing in case of multiple platform/team /vendor related service introduction
• Responsible for network/platform performance and related KPI's
• Providing risk assessments in case of technical complex issues. Providing transparency on risks and potential impact/consequences
• Implement changes by administrate, analyze, plan, check, feedback (propose alternatives), test (rollback checks) and execute changes in line with change management process
• Responsible for team knowledge development
• Responsible for implementing improvement projects
• Supports team manager on organizing and planning team and coordinates on task level
• 7x24 hour 2nd line support through on call
• Reports/presents progress reports on above topics
• Participate together with the Incident manager in Emergency calls for issue resolution coordination.

Requirements

• Bachelor or Master degree or equivalent level gained by experience, in Information Technology / Electronics / Telecommunications / Data communications Engineering
• Experience with ICT operations and maintenance support
• Fully able to judge on operational acceptance complex new systems / applications
• At least 3 years of experience in Core Network maintenance and operation within the NOC of MM/OSP in Romania

Expertise in :

• Application protocols
• Good knowledge of protocols(HTTP(S), SOAP, IPSEC, DNS(SEC), Radius, Diameter, TCP/IP, SCTP, SS7, FTP, SSH, SNMP, iSCSI, WAP, MMS)Database administration skills (Oracle, LDAP, MySQL, Postgresql)
• In depth knowledge of Unix administration skills of Solaris 8/9/10, OpenBSD, RedHat Linux, Ubuntu, Debian.
• Good knowledge of virtualization suites(Solaris Containers, VMWare ESXi)
• Good knowledge of Core CS network architecture and elements/services
• Experience working with platforms such as SDM, IMS, Core CS, Call Server, Softswitch, Interco
• Experience working with Core CS Network elements (HLR, HSS, Switches, SLF, S-CSCF, P-CSCF, I- CSCF, AS, OSA; CAMEL, MRF, MGW, MGCF, BGCF, SGW, Softswitch, etc ) from different vendors (Nokia, Italtel, etc)
• Experience with services like Residential Voice, Mobile Voice, VoLTE, VoWIFI, Enterprise Voice.
• Team player
• Analytical and problem/incident resolution skills
• Operational awareness and ownership
• Discipline on process adherence, reporting and administration
• Be able to work under high operational pressure/stress
• Customer oriented
• Coaching skills and knowledge transfer
• Flexible working hours (on call support and night work)