Product Manager

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. 

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at  follow our pages on LinkedIn, Twitter, Facebook and Instagram.

We're looking for a Product Manager who thrives on scaling products — not just creating them. You will play a pivotal role in driving our product portfolio from concept to market success at scale, ensuring every product we launch is ready to grow, resonate with customers, and deliver measurable business impact.
This role requires a blend of strategic thinking, operational excellence, and customer empathy. You'll partner with engineering, marketing, operations, sales, and customer success teams to make sure our products are not only well-built, but also well-positioned, well-supported, and well-adopted. You will take ownership of everything that makes a product successful — from roadmap to processes, documentation, pricing, enablement, and feedback loops.
If you think beyond features — focusing on how to scale products, enable teams, and delight customers at every touchpoint — this role is for you.

Responsibilities

• Scale the product: Own the strategy and execution plan to scale existing and new products — ensuring readiness across technology, operations, pricing, support, and enablement.
• Go-to-market excellence: Partner with marketing, sales, and customer success to define positioning, messaging, pricing, and launch strategies that drive adoption and revenue growth.
• Customer-first mindset: Act as the voice of the customer — ensuring every decision enhances experience, engagement, and long-term satisfaction.
• Cross-functional leadership: Collaborate with engineering, operations, carrier relations, and finance teams to align priorities, streamline delivery, and ensure scalability across systems and processes.
• Enablement & readiness: Drive the creation of documentation, training, and internal tools that empower go-to-market teams to sell and support the product confidently.
• Measure and optimize: Own the key success metrics — product performance, usage, quality, customer satisfaction, and commercial outcomes — and use insights to iterate continuously.
• Operational excellence: Identify and remove barriers to scaling, build efficient product processes, and create frameworks for repeatable product success.
• Innovation and market insight: Stay on top of customer needs, competitive trends, and emerging technologies to identify growth opportunities and drive continuous improvement.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Business, or related field
• Minimum 3 years of Product Management experience in a software company
• Proven experience scaling products from launch to mass adoption, ideally in multi-product environments.
• Excellent cross-functional collaboration and stakeholder management skills.
• Deep understanding of Agile methodologies and software development life cycles.
• Analytical and data-driven; comfortable defining and using metrics to guide decisions.
• Outstanding communication and storytelling abilities to align diverse teams around a shared vision.
• Creative problem-solver with a strong sense of ownership and accountability.
• Passionate about creating scalable frameworks, empowering internal teams, and improving customer outcomes.

For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.

8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

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