Operations Director

About Global App Testing

• Put simply, when the likes of Google or Facebook need to globally test their app, they use Global App Testing. We help companies all around the world to accelerate growth through our crowd-enabled testing platform for web and mobile apps.
• Internationalising software at speed has become increasingly problematic, with the vast combination of new devices, operating system upgrades and global network providers.
• By taking a customer-focused approach to quality, hundreds of leading brands including Facebook, You Tube, Microsoft, General Electric, and iHeartMedia rely on Global App Testing's platform to improve quality at a speed that allows agile and DevOps teams to release faster and more often.

Our Mission and culture

• At Global App Testing, we have the capability to leverage over 50,000 assessed and professional testers with real devices in real environments in over 189 countries.
• We've also gained worldwide recognition for innovations in the testing field - most notably creating Testathons and publishing a best-selling book called Leading Quality (a definitive guide and philosophy on how the right QA can increase your speed, scale, and global growth). Testathons, (hackathons for testers), have now run in over 35 countries with leading tech teams from the likes of Spotify and Instagram.
• At Global App Testing we've created an open and inclusive environment where you can play to your strengths whilst stretching yourself to become the best version of yourself. We believe focusing on your core skills, enjoying your work, building lasting internal relationships, and collaborating with other equally passionate and world-class people is a recipe for your success.
• We embrace an inclusive and friendly environment, knowing how important it is to have a healthy work-life balance.

The Operations Director role is a senior leadership role based in our Cluj-Napoca Office. You are passionate about process improvement and operational efficiency. You are constantly searching for improvements, fixing issues and problem-solving. The role would include:

• Represent all operational teams at the Senior Leadership Team (SLT) level
• Ensure we are hiring and training the right people in all operational teams
• Provide leadership support to direct reports and ensure they are delivering against their OKRs
• Manage all company-wide transition/ change plans/ certifications/ audits
• Help set and monitor the operational team's OKRs.
• Improve the business OKRs through process adjustments, based on analysis and collaboration with other departments.
• Manage all operational team budgets and capacity plans.
• Ensure there is high visibility of the work being done inside operations to the rest of the business

What are the outcomes that let us know they have been a success in 1 year?

• Set and own the strategic direction for operations throughout the business
• Support the hiring of A player talent through
• Define a strong culture that ensures that your team is happy in their roles and employee retention is high, evidenced by a >4.5/5 rating from your department in your first year.
• Ensure everyone in your department is always learning with consistent use of retrospectives, general and targeted employee training.
• Maintain solid, transparent CxO and cross-departmental relationships, evidenced by a >4/5 rating from all other departments in your first year.

On a day-to-day basis, you will:

• Look at our OKRs to work out which ones are the most important
• Work out the root problem for us not being where we want to be
• Lead project management/ change management
• Deep dive with team

Requirements

• Minimum 6 years of experience in operations/ process/ project management
• Minimum 3 years of experience in a senior leadership position
• Experience managing remote teams
• Excellent communication, leadership and organisational skills
• Experience in managing budgets and business planning
• Experience in identifying and nurturing potential leaders

Benefits

Role benefits

• Team culture - Team culture plays a huge role in what we do here at Global App Testing. From monthly outings to weekly gatherings, we make sure that everyone is included, appreciated, and part of the team.
• Your personal growth - We are huge on personal development and will dedicate time to helping to make sure you achieve your personal and professional goals and bucket lists.
• Responsibility and creative freedom - you'll have a role that will be vital to the company's success and every idea you come up with will always be considered.

Benefits package

• Private Healthcare Insurance
• 25 days of paid holiday
• Meal tickets
• Flexible working location and hours
• Educational assistance and career development
• Flexible working