Chat Customer Support Representative

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Slovak-speaking Chat Customer Support Representative to support customers of an e-commerce platform.

Position: Chat Customer Support Representative (Slovak)

Location: Cluj-Napoca, Romania

Employment type: Full-time

Remuneration: Base salary + performance bonuses

DUTIES AND RESPONSIBILITIES:

• Communication via incoming emails, tickets, and chat with customers in order to solve their issues related to the products
• Customer Order Management
• Secure and deepen client retention, contribute to excellent customer support
• Secure that all complaints are being recognized, recorded confirmed, and solved effectively
• Adhere to given processes and procedures
• Update the database of customers and document activities
• Reporting the most common issues to the support team for further escalations

REQUIREMENTS:

• C1 written and verbal communication skills in Slovak (Croatian or Slovenian will be an advantage)
• B2 English
  
• Preferable college degree or related work experience
• Good MS Office skills and familiarity with ticketing systems
• Excellent customer service skills
• High motivation and enthusiastic approach, self-organized
• Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies will be an advantage

BENEFITS: 

• Schedule: full time, Monday-Sunday 24/7 (for now, we have 2 shifts confirmed 9 AM - 6 PM 3.30 PM - 11.30 PM – this includes lunch break and 3 short breaks
• Sign on bonus 1500 EUR (paid in 11 installments)
• Performance bonus up to 150 EUR gross monthly in addition to the regular salary
• Attractive remuneration package
• Transportation for day shifts and night shifts
• Holidays: 20 days/year and an extra day after a year
• Contract for undetermined period
• Training: 5 days (Monday – Friday) – 9:00-18:00
• 6 months accommodation if needed
• Up to 200 EUR refund from the first travel to Romania
• After the first year, 200 EUR refund for a travel home
• Meal tickets (30 RON/day) – approx 150 EUR net/month
• Private medical package
• Paid professional training
• Internal development opportunities
• Discounts with our current partners
• Gympass monthly subscription
• Employee assistance/wellbeing program subscription