Technical Customer Support Representative

1 month ago

Iași, Romania David Kennedy Recruitment Full time

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Croatian speaking Technical Customer Support Representative to join their team in Romania. 

Position: Technical Customer Support Representative

Location: Remote, Romania

Employment type: full-time or part-time

Remuneration: Base salary + performance bonuses.

DUTIES AND RESPONSIBILITIES:

  • Respond to customers incoming calls and emails regarding their electronic equipement
  • Ensure customer satisfaction and provide professional technical customer support
  • Answer customers' questions, handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Identify when the issue should be re-assigned to another department or more senior representative
  • Keep records of customer interactions, comments, and complaints, and in line with internal procedures
  • Keep up-to-date with procedures, guides and manuals which will help you in contact with customers as well as to understand the product supported. 

REQUIREMENTS:

  • Based in or willingness to move to Romania within a short notice
  • Native/fluent in and Croatian, both verbal and written. Fluent in English (minimum B2 level)
  • EU citizen or sorted our residency status in Romania (no visa support available)
  • Computer literate with sound knowledge of Microsoft Office package
  • A strong working capacity with general office tools
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Ability to work independently, while being a team player at the same time
  • Customer-oriented role experience will be considered as an advantage
  • Academic degree will be considered as an advantage
  • Working schedule: Monday to Friday, 10 AM - 07 PM. 

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
  • Work remote from anywhere in Romania 
  • Relocation support and accommodation
  • Private medical insurance
  • Meal tickets
  • Performance bonus
  • Guidance and tools to reach your full potential 
  • And many more