Customer Service
3 weeks ago
Ne dorim in continuare servicii complete si de calitate, iar pentru ca numarul clientilor creste constant, cautam un nou coleg/colega. In continuare ne vom referi la tine ca persoana, poti fi baiat sau fata.
Asteptarile noastre:
- Sa nu iti fie frica de telefon. Da, vei vorbi mult la telefon cu clientii nostri.
- Sa fii organizata si ordonata, astfel incat sa poti oferi un serviciu de calitate clientilor
- Sa nu te dai batuta usor
- Sa fii deschisa la invatare si la nou
- Sa stapanesti bine limba romana (scris & vorbit)
- Ar fi ideal sa stii engleza, avantaj maghiara si/sau germana
- Sa ai o minima experienta de Excel si Word
- Sa zambesti. Chiar si la telefon
- Sa te respecti pe tine si pe ceilalti
- Spiritul de echipa este non-negociabil
- Sa stii de gluma
Noi suntem pregatiti sa iti oferim:
- Biroul tau in noul birou. In centrul Clujului :)
- Dotare tehnica necesara muncii tale: Laptop, telefon, casti
- Salariul platit la timp
- Bonus de performanta
- Training initial si constant
- Posibilitatea de a performa, a creste profesional si in cariera
- Cafea si zambete dimineata
Descrierea postului:
- Contactezi clientii inscrisi pe platformele noastre (nu e vanzare la rece)
- Oferi informatiile preliminare, despre serviciul cerut, documentele necesare, timpul de procesare, etc
- Prezinti beneficiile colaborarii cu noi
- Trimiti documentatia necesara in functie de criteriile prestabilite
- Raspunzi la telefon, cand suna clientii
- Expediezi corespondenta prin posta, curierat rapid, online
- Receptionezi corespondenta de la clienti, verifici documentele
- Gestionezi interactiunea cu serviciile de corespondenta
- Derulezi proiecte speciale, specifice, in functie de cat de bine te organizezi
- Alte activitati agreate cu managerul si colegii de echipa
Asteptam CV-ul tau doar daca te gandesti serios sa faci parte din echipa noastra.
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