Customer Advisor

3 weeks ago

Bucharest, Bucureşti, Romania M Plus Romania Full time

Job Description:
Customer Advisor - Dutch
We are currently seeking a highly motivated and enthusiastic individual to join our team as a Customer Advisor.

As a Customer Advisor, you will play a crucial role in providing exceptional service and support to our Dutch speaking customers.

This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will have the chance to make a real impact and contribute to our company's success.


Responsibilities:
Initiate outbound calls for reactivations of customers (with target included) in a professional and timely manner.
Provide accurate information and resolve customer issues to ensure customer satisfaction.
Collaborate with other departments to resolve complex customer issues.
Maintain a high level of product knowledge to effectively address customer inquiries.
Document customer interactions and maintain accurate records in our CRM system.

Requirements:
Fluency in Dutch and English, both written and spoken
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Previous customer service experience is preferred
Work from office - Bucharest, Sema Parc,
Flexible working hours - 8 hours plus breakMon-Fri

Benefits:
Competitive salary
Competitive benefits package - performance bonus meal vouchers, private health insurance, dental benefits
Opportunity for career growth and development
Dynamic and inclusive work environment
Training and ongoing support to enhance your skills


If you are a motivated individual with excellent communication skills in Dutch and English, and a passion for delivering exceptional customer service, we would love to hear from you.

Join our team and be part of a company that values its employees and provides opportunities for personal and professional growth.

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