Director SAP

For our client, a leading provider of private & public SAP HANA cloud solutions, we are seeking a dynamic and strategic SAP Director.

The ideal candidate will have extensive experience in SAP HANA technology and cloud solutions; manufacturing, construction, distribution and/or agriculture industries and a proven track record of driving business growth and maintaining high Net Promoter Scores (NPS) for existing customers.

Responsibilities
Related to business development

Develop and execute strategies to drive the growth of the SAP cloud business, including identifying new market opportunities and expanding the offerings
Collaborate with sales and marketing teams to create compelling value propositions and go-to-market strategies for cloud solutions
Lead the development and implementation of sales strategies to acquire new cloud customers.
Anticipate and effectively deal with market, customer or social trends that could enhance the organization's opportunities or adversely impact business results

Related to customer engagement

Own and maintain a deep understanding of customer needs and challenges, ensuring the solutions align with their business objectives.
Develop and implement initiatives to enhance customer experience and satisfaction throughout the entire lifecycle, from onboarding to ongoing support.
Monitor and analyze NPS scores and customer feedback, identifying areas for improvement and implementing action plans to address concerns.

Ensure a holistic involvement in service delivery lifecycle: receive and manage demand from the customers; understand and confirm requirements; match requirements with SAP functionalities and best practices; allocate and prioritize workload across team; ensure delivery to expected quality and timescales.

Lead SAP team and other project team members in the delivery of projects which require end-to-end process.
Ensure project deadlines and schedules are met;

Related to team

Lead career development and succession management efforts to ensure retention, motivation and engagement of current and future SAP team members, coach and mentor their professional and technical development to drive individual and team success.

Participate to recruitment process and grow the team.

Perform resource planning, developing the team's skill matrix, optimizing the team's work load and improving the team's efficiency and effectiveness.

Provide an environment that allows and perpetuates empowerment by pushing decision making responsibility down to the lowest level within practical qualifications.

Monitor and evaluate the performance of the team.
Foster a culture of innovation, collaboration, problem solving and continuous improvement within the team.

Related to business partners and administrative matters

Manage the partner relationship with SAP, achieving/fulfilling specific requirements (KPI's, business plan, necessary authorizations, compliance requirements, usage of SAP presales / sales and project implementation procedures and methodologies, etc.).

Partner with other company and group departments to identify and maximize opportunities to use information and technology to improve product, service and/or business processes; continuously looking for improvement opportunities.

Ensure output delivery from Third Party Suppliers to agreed timescales and as per service level agreements.

Take full P&L responsibility:

prepare/revise annual, quarterly, and monthly budgets, using pipeline, resource planning, staffing needs and other revenue/cost estimations as input and actively controlling expenditures.

Work closely with executive leadership to provide regular updates on cloud business performance, customer satisfaction metrics, and strategic initiatives.

The above statements are intended to describe the general nature of work performed by those in this job. It is not an exhaustive list of all duties, and other duties may be assigned.

Qualifications:
Bachelor's degree in business administration, Computer Science, or related field; MBA or advanced degree preferred.
10+ years of experience in SAP solutions, with a focus on cloud technologies, implementation, and business development.
Proven track record of successfully driving business growth and expanding cloud offerings within a competitive market.
Strong understanding of customer experience principles and methodologies, with a demonstrated ability to maintain high NPS scores.
Excellent leadership skills with the ability to inspire and motivate cross-functional teams.

Ability to analyze and interpret financial statements, including balance sheets, income statements, and cash flow statements and strong understanding of financial metrics, ratios, and key performance indicators (KPIs).

Proven track record of managing P&L statements effectively, including identifying areas for improvement, implementing cost-saving measures, and optimizing revenue streams to achieve profitability goals.

Ability to develop accurate financial forecasts and budgets based on thorough analysis and understanding of market trends, business dynamics, and operational requirements.

Desirable

Knowledge of ITIL principles and methodologies.
Experience delivering solutions using both package and custom development solutions.
Will-do, can-do attitude.
Willingness to travel.

Benefits

Our client offers a highly competitive benefits package for the SAP Director role, including comprehensive health and wellness benefits, retirement plans, and other perks designed to support your professional growth and well-being.

Additionally, you'll have access to substantial opportunities for career development within a top organization, providing you with the platform to excel and advance in your career.

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