Subject Matter Expert with FR/GE/IT/SP

3 weeks ago

Bucharest, Bucureşti, Romania Wipro Full time

We are excited to announce a new role within Wipro Technologies, a leading brand in the industry with a strong and diverse history.

We are currently looking for enthusiastic professionals experienced in the Subject Matter Expert role to support one of the biggest distributors of printing services.

This is a full-time role using a hybrid work model.

What will my future role be about?


In this role you will become an expert in both Order management & contract management processes while understanding the overall business flow from Sales to the customer fulfillment.

You will work with multiple stakeholders within the EMEA region aiming to understand, improve and standardize processes across the teams.

What should I expect?

  • Provide and gain end to end order management and contract management process; knowledge and expertise, provide support and manage priority requests;
  • Understand critical business targets and priorities;
  • Deliver critical business and/or compliance functionality through project management;
  • Track and communicate project results to all entire project community and stakeholders;
  • Leadership for project & process management tools, disciplines, techniques and methodologies;
  • Identify process gaps/inefficiencies and recommend/drive projects to deploy value add solutions in concert with stakeholder sponsorship;
  • Demonstrate the value of central common processes by driving tool based disciplined walkthroughs. Promote standardization practices;
  • Ensure Document management and Document retention;
  • Create SIPOC, SOPs, Define SLA metrics;
  • Monitor key deliverables and provide visibility to key performance indicators;
  • Conduct discussion sessions as part of knowledge acquisition and transfer;
  • Take ownership and ensure completion of milestones without any extension or time delay;
  • Disseminate knowledge and process changes through online/F2F training sessions;
  • Prepare training material in such a way the dissemination is seamless (if applicable);
  • Maintain complete knowledge of all service tasks;
  • Update changes in the process flow and communicate the changes with Operations teams.
What is expected of me?

  • Excellent English Communication Skills (Verbal & Written);
  • A second European language (German, French, Spanish or Italian);
  • University degree;
  • A minimum of 2 years of experience in the Order Management and/or Contract Management domain, or demonstrated expertise in similar business processes, is required;
  • Proven SME expertise in supported business area is required;
  • Knowledge of performance evaluations and managing customer service metrics;
  • Advanced computer proficiency is a fundamental requirement for this role. Proficiency in the Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook, is essential. Additionally, familiarity with modern workplace technologies and software tools is highly valued;
  • Familiarity with Quality Assurance is a strong plus;
  • Data presentation experience (dashboards, operational metrics);
  • Ability to organize and prioritize project activities;
  • Strong written and verbal communication skills;
  • Strong knowledge of data analysis techniques, providing an added advantage to the role;
  • Strong emphasis on fostering a collaborative and team-oriented work environment, where working cohesively and effectively with colleagues is a fundamental value;
  • Demonstrated commitment to client orientation, ensuring a strong focus on meeting and exceeding client needs and expectations while maintaining a client-centric approach in all business activities.
  • Experience leading cross-organizational/functional project teams is considered a plus;
  • Project Management Experience is considered a plus.

Benefits of joining our team:

  • Competitive salary with attractive set of social benefits;
  • Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
  • Professional development through a variety of training programs (hard/soft skills);
  • Monthly subscription Bookster - the first modern library for companies in Romania;
  • Private Pension Plan;
  • Monthly Benefit budget;
  • Reward and Recognition programs (achievements, milestones etc);
  • Medical insurance;
  • Life insurance;
  • Christmas bonus;
  • Employee Referral incentives;
  • Relocation package for candidates outside of Romania;
  • Wellness Assistance Program;
  • Sport events sponsorship for employees;
  • Welfare budget for different activities (Teambuilding, Christmas Party etc).

  • cdi innieur service

    3 weeks ago

    Bucharest, Bucureşti, Romania GE Full time

    Job Description SummaryGE Power Conversion Marine est un expert reconnu dans la fourniture de solutions électriques pour la puissance et la propulsion desnavires. Générateur, distribution haute et moyenne tension, convertisseur de puissance, moteur de propulsion et autres systèmes électriques font partie de nos scopes afin de proposer des solutions...

  • IT Transformation Coordinator

    4 weeks ago

    Bucharest, Bucureşti, Romania MERCEDES-BENZ TRUCKS & BUSES ROMANIA SRL Full time

    Responsabilities:Project Management Office Support – support the coordination of IT transformation projects through effective IT project management; Analyze and understand the impact of new proposal, projects and initatives relating to the tranformation, harmonization and standarization activities Act as IT subject matter expert by developing a throught...

  • Customer Advisor with English

    4 weeks ago

    Bucharest, Bucureşti, Romania Datanet Systems Software Full time

    ResponsabilitiesActs as a first point of contact for "top-tier" customer accounts with high complexity, coordinating support on a broad range of daily operational matters.Resolves high impact operational issues (., issues related to global trade and compliance policies).Coordinates with other functions and organizations to resolve issues (., sales teams,...

  • Customer Advisor with English

    20 hours ago

    Bucharest, Bucureşti, Romania Datanet Systems Software Full time

    This is a hybrid roleLocation: Bucharest, RomaniaResponsabilitiesActs as a first point of contact for "top-tier" customer accounts with high complexity, coordinating support on a broad range of daily operational matters.Resolves high impact operational issues (., issues related to global trade and compliance policies).Coordinates with other functions and...

  • Head of SSC Europe

    3 weeks ago

    Bucharest, Bucureşti, Romania Page Executive Full time

    About Our Client A leading Japanese corporation, specializing in industrial automation, control systems, and software solutions, renowned for optimizing operations across various sectors, including oil and gas, chemicals, and power. Job Description As functional coordination of SSC activities is completed by regional functional management, through guidance...

  • React Developer with Electron

    6 days ago

    Bucharest, Bucureşti, Romania IT Teams Full time

    About IT Teams:IT Teams is a Romanian company specialized in software outsourcing and remote staffing. We aim to assemble passionate experts to help companies and startups achieve success. We deliver the perfect combination of technical skills, methodology and high speed delivery techniques to help startups and established companies extend their development...

  • Operations/Team Assistant

    4 weeks ago

    Bucharest, Bucureşti, Romania IT Teams Full time

    About IT TeamsIT Teams is a Romanian company specialized in software outsourcing and remote staffing. We aim to assemblepassionate experts to help companies and startups achieve success. We deliver the perfect combination oftechnical skills, methodology and high speed delivery techniques to help startups and established companiesextend their development...

  • Revenue Management Analyst

    3 weeks ago

    Bucharest, Bucureşti, Romania PepsiCo Full time

    Revenue Management Analyst Determined Contract- Maternity CoverDescription (Descriere):Support the Snacks and Trade Revenue Manager in delivering the holistic revenue management to grow the profitability behind our Snacks Business and Trade investment:Supports the development of integrated company Trade Spend Strategy to assure delivery of strategic Revenue...

  • Senior GO Developer

    4 weeks ago

    Bucharest, Bucureşti, Romania IT Teams Full time

    About IT TeamsIT Teams is a Romanian company specialized in software outsourcing and remote staffing. We aim to assemble passionate experts to help companies and startups achieve success.We deliver the perfect combination of technical skills, methodology and high speed delivery techniques to help startups and established companies extend their development...

  • Regional People Partner, EMEA

    4 days ago

    Bucharest, Bucureşti, Romania Shutterstock Full time

    The OpportunityAre you a subject matter expert in HR for Romania and Eastern European countries? Are you passionate about cultivating a positive work environment, crafting robust onboarding strategies, effective leave policies, and handling employee relations across diverse European countries? Join us as a European HR Generalist to make a significant impact...

  • Business Analyst

    3 weeks ago

    Bucharest, Bucureşti, Romania ING Full time

    Discover ING Hubs RomaniaWe started out in 2015 as ING's software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.Formerly known as ING Tech, as of 2022 we provide borderless services with bank-wide capabilities under the name of ING Hubs Romania and operate from two...

  • Senior Data Modeler

    3 weeks ago

    Bucharest, Bucureşti, Romania ING Full time

    Discover ING Hubs RomaniaWe started out in 2015 as ING's software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.Formerly known as ING Tech, as of 2022 we provide borderless services with bank-wide capabilities under the name of ING Hubs Romania and operate from two...

  • Deloitte Audit Student Academy 2024

    3 weeks ago

    Bucharest, Bucureşti, Romania Deloitte Central Europe Full time

    Description & Requirements Who we are looking for Deloitte Audit Student Academy is a great fit for students who are looking for an apprenticeship that can provide them with a concentrated set of insights and the palette of career opportunities in a diverse and dynamic field of activity. Program Benefits During the 2 weeks spent with Deloitte Audit team,...

  • Monitoring Risk Management Specialist

    3 weeks ago

    Bucharest, Bucureşti, Romania ING Full time

    Discover ING Hubs RomaniaWe started out in 2015 as ING's software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.Formerly known as ING Tech, as of 2022 we provide borderless services with bank-wide capabilities under the name of ING Hubs Romania and operate from two...

  • Data Protection Officer

    3 weeks ago

    Bucharest, Bucureşti, Romania ING Full time

    Discover ING Hubs RomaniaWe started out in 2015 as ING's software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.Formerly known as ING Tech, as of 2022 we provide borderless services with bank-wide capabilities under the name of ING Hubs Romania and operate from two...

  • Senior SQL Developer

    3 weeks ago

    Bucharest, Bucureşti, Romania FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : 0%Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the...

  • Senior Site Reliability Engineer

    2 weeks ago

    Bucharest, Bucureşti, Romania Hitachi Careers Full time

    Description:The client is a product international company with a common goal to redefine the legacy approach to Privileged Access Management by delivering multi-cloud-architected solutions to enable digital transformation at scale. Client company establishes a root of trust and then grants the least privileged access just-in-time based on verifying who is...

  • Internal Auditor

    3 weeks ago

    Bucharest, Bucureşti, Romania Deloitte Central Europe Full time

    Description & Requirements Who we are looking for In this role you will get the chance to an alternative career path with Deloitte - RADC, have exposure to all MFs and global processes and expand your knowledge and social network. You will have the opportunity to become subject matter specialist, to develop best practice and to play a key role in helping...

  • Senior Consultant, Commerce Development

    20 hours ago

    Bucharest, Bucureşti, Romania Danfoss Full time

    Job DescriptionDo you have experience in SAP Commerce Cloud? Are you a Java expert? Would you like to work on developing and implementing new applications that shape the future?If so, you could be the ideal candidate for the position of SAP Commerce Senior Developer we are currently seeking. As part of our team, you will play a crucial role in guiding the...

  • Senior DevOps

    2 weeks ago

    Bucharest, Bucureşti, Romania Hitachi Careers Full time

    Description:The client is a product international company with a common goal to redefine the legacy approach to Privileged Access Management by delivering multi-cloud-architected solutions to enable digital transformation at scale. Client company establishes a root of trust and then grants the least privileged access just-in-time based on verifying who is...