Storage & Server Engineer

1 month ago

Timișoara, Romania HUAWEI (G)TAC ROMANIA Full time

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and services. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
Our Technical Assistance Center provides second/third level technical support on a 24/7 worldwide via phone, email, web and remote access to Huawei Enterprise & Carrier customers, partners, account teams, through independent troubleshooting & debugging.
Why chose us? Compared to similar roles, the services we provide to our customers are not project based. We offer vendor-level support, which means that our teams there is a permanent need to support Huawei product lines for all customers worldwide.
Along with the opportunity to grow and expand your technical knowledge, with access to products in a laboratory environment, you will also have the chance to take internationally acclaimed certifications on various product lines.
 
Responsibilities:

Handling customer service requests from all Europe for our IT products (Storage, Servers, Data Protection products, Data Center, Cloud Computing, Big Data & Cloud Storage and more) by providing customer support from the physical layer up to the application layer;
Applies analytical skills and technical knowledge to solve product and network issues of moderate to high complexity;
Effectively utilizes moderate to complex lab setups to recreate and solve problems;
Acts as a technical expert and provides support on a world-wide basis Interacts across TAC teams and development teams at peer level.

 
Requirements:

Fluency in English (German would be a plus);
Familiar with servers and OS (Windows, Linux, Unix);
Good understanding about the X86 server;
Knowledge of SAN storage and protocols (FC, RAID, FCOE);
Knowledge of NAS storage and protocols (CIFS, NFS, SCSI);
Strong troubleshooting skills (able to analyze debug outputs and logs);  
Able to determine problems and deliver known solutions with a high level of customer satisfaction;

 

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