Junior Team Leader

1 month ago

Iași, Romania WEBHELP Full time

Job description
In this dynamic role, you'll be the Team Leader on our new and enthusiastic project.
Reimagine your career
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.
We’re on the lookout for a Team Leader (on-site) to join our team of game-changers who engage with customers from top brands, that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
 
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
 
What you will do in this role
As a Team Leader on our team, you will:

Own and monitor the performance and calibration on team members 
Do frequent 1:1s with team members to solicit feedback on process inefficiencies or team related issues 
Deliver performance reviews to team members 
Own and create performance improvement plans 
Communicate vision and strategic vision changes 
Track case handling and time management 
Review and improve case handling flow 
Create, implement, and follow up on individual, team, and site wide action plans and communicate the initiatives and results with our client 
Identify and implement initiatives to drive customer satisfaction, increase case quality, increase efficiency, and boost team productivity - and share the initiatives and results with our client 
Manage the performance and career development of the support team 
Manage responsive relationship with our client to build productive, retention-oriented team culture 
Report weekly according to the KPI performance code calls  
Own, prepare content, and present reporting for WBR/MBR/QBR 


Handle all agent scheduling 

 
Your qualifications
Concentrix + Webhelp is a great match if you:

Are proficient in French
Have excellent, consistent quality scores and other performance metrics 
Are proficient in Excel/Google Sheets, PowerPoint/Google Presentations 
Have excellent communication and leadership skills, organizational and time-management skills 
Are highly organized 
Have the ability to motivate a team 

 
If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.
 
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:

Full-time indefinite contract
The option to choose from a board range of flexible benefits through MY Benefit Platform 
Medical Subscription
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes

 
Reimagine the best version of you
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why overgame-changers around the globe call Concentrix + Webhelp their “employer of choice.”
 
Concentrix + Webhelp is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
 
Eligibility to work
In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position. 

  • Junior Recruiter DARE

    1 week ago

    Iași, Romania VEO Worldwide Services Full time

    Are you a dynamic and ambitious individual with a passion for uncovering extraordinary talent? We're on the hunt for a proactive Junior Recruiter eager to take charge of the selection process and partner closely with our local hiring managers. No prior experience? No problem – we value enthusiasm and a willingness to learn above all else. What You’ll...

  • MEP Team Manager

    1 month ago

    Iași, Romania ARCADIS Excellence Center Romania Full time

    MEP Team Manager Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more thanpeople, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the...

  • Junior Roads Design Engineer

    1 month ago

    Iași, Romania ARCADIS Excellence Center Romania Full time

    Junior Roads Design Engineer Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more thanpeople, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve...

  • Junior Recruiter

    2 weeks ago

    Iași, Romania VAO GROUP S.R.L. Full time

    In the construction industry, a resourcer is typically responsible for identifying and attracting suitable candidates to fill open job positions. They work closely with recruitment consultants to understand the job requirements and qualifications needed for each position. Once you will have a clear understanding of the job requirements, as a resourcer, you...

  • Senior Structures Engineer

    1 month ago

    Iași, Romania ARCADIS Excellence Center Romania Full time

    Senior Structures Engineer Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more thanpeople, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the...

  • BMS Principal Engineer

    4 weeks ago

    Iași, Romania ARCADIS Excellence Center Romania Full time

    BMS Principal Engineer Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more thanpeople, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the...

  • Medium and High Voltage Electrical Engineer

    4 weeks ago

    Iași, Romania ARCADIS Excellence Center Romania Full time

    Medium and High Voltage Electrical Engineer Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more thanpeople, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together...

  • Senior Electrical Engineer for Data center

    1 month ago

    Iași, Romania ARCADIS Excellence Center Romania Full time

    Senior Electrical Engineer for Data center projects Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more thanpeople, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds,...

  • Structural Engineer

    4 weeks ago

    Iași, Romania ARCADIS Excellence Center Romania Full time

    Structural Engineer Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more thanpeople, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the...

  • SAP TM Business Analyst

    3 weeks ago

    Iași, Romania NI GOSMIT Full time

    Are you looking for your next job career opportunity? If YES, then check this out and join our SAP resource hub team! Who we are? Small IT company with big plans to develop an IT outsourcing resource center in Iasi – Romania - for worldwide clients from various industries. We have started with SAP industry. What do we do today? Recruit and develop SAP...

  • Content Editor

    4 weeks ago

    Iași, Romania TP Fintech Full time

    Are you passionate about: fintech, mobile payments, online banking, ecommerce, bitcoin and digital fraud? If you're answer is YES, then continue reading and see if the role of Content Editor at The Paypers is for you.  The Paypers is a leading online publishing company and a top provider of news and analysis for the global payments and ecommerce community....

  • Senior Fire Protection Engineer for Data center

    4 weeks ago

    Iași, Romania ARCADIS Excellence Center Romania Full time

    Senior Fire Protection Engineer for Data center Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more thanpeople, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds,...

  • Senior HVAC, Water and Sewage Engineer

    4 weeks ago

    Iași, Romania ARCADIS Excellence Center Romania Full time

    Senior HVAC, Water and Sewage Engineer Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more thanpeople, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we...