B2B Customer Support with French

1 month ago


București, Romania PROHUMAN APT SRL Full time

Job Title: B2B Customer Support with French
We are seeking a talented individual to join our team as a B2B Customer Support Specialist with proficiency in French. In this role, you will have the opportunity to interact with our business clients, providing them with exceptional support and assistance to ensure their satisfaction and success.
Key Responsibilities:

Respond to all Customer requests, whether requests for tracing/searching of flows or transmitted operations, or requests for explanations of incidents.
These requests for cash management flows concern the 3 types of protocols: SWIFTNET, SIAM, SFTP (only Corporate customers, except VIPs). 
Analyze needs, inventory the services and products subscribed to by the customer 
Telephone support (~10%) and email support (~90%) (during the remote transmission of banking transactions from customers and Locations. 
Diagnose incidents or problems submitted by the Customer, monitor them until they are resolved. To do this, it will be necessary to use and be familiar with the access interfaces to the various flow management applications made available to 3S after-sales service. 
Communicate to the Service Manager the elements enabling him to develop the “reporting” of the service activity both for management and for the Customer. 
Training of new resources. 
Participate in Compliance action within the framework of controls on sanctions and embargoes

PROFILE REQUIRED: 

You are bilingual: English and French at the advanced level (B2+/C1); 
You are used to working in demanding and international environments; 
You have mastered office tools and are comfortable with computer applications; 
You have knowledge of payment methods or cash management; 
You put customer experience and satisfaction at the center of your concerns; 
You are rigorous and reliable, you respect banking standards and the confidentiality of operations and data

Why Join Us:

competitive compensation & remuneration, including annual performance bonus;
 preventive healthcare plan, and group health & life insurance; 
wide range of flexible benefits within a monthly budget; 
office perks, wellbeing and mental health programs; 
various social benefits and bonuses for personal or family events; 
8 hours per day in rotation between 9:00 . and 7:00 . and flexible (hybrid) work environment; 
additional paid and unpaid time off, including Sabbatical leave; 
learning and growth opportunities based on individual development and career plans; 
unlimited access to various eLearning resources.

As 3S Customer Support (SWIFTNET/SFTP/SIAM) you will contribute to the satisfaction of our customers by providing them with advice and assistance with their requests.



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