Operator call center

4 weeks ago

ClujNapoca, Romania TALENT STORE S.R.L. Full time

Talent Store is a nationwide recruitment agency, specializing in identifying and placing talents across various fields and industries. With an extensive network of clients and candidates, we focus on achieving the perfect match between companies' requirements and the skills and professional aspirations of our candidates. With a personalized and results-oriented approach, we aim to facilitate lasting connections and contribute to the professional success of our clients and candidates.
Operator call center (limba germana)
We are looking for a motivated and customer-oriented individual to join our Call Center team as an Operator fluent in German. The successful candidate will be responsible for handling inbound and outbound calls in German, addressing customer inquiries, resolving issues, and providing information about our products/services.
Responsibilities:


Handle incoming calls from customers in German, addressing their inquiries, concerns, and requests in a professional and courteous manner.


Make outbound calls to follow up on customer issues, gather feedback, or provide additional information as needed.


Provide accurate and up-to-date information about our products/services, promotions, and policies to customers.


Assist customers with placing orders, processing payments, and resolving any issues or complaints they may have.


Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.


Maintain detailed records of customer interactions and transactions using CRM software.


Meet or exceed performance targets for call volume, response time, and customer satisfaction.


Stay informed about company products/services, industry trends, and best practices in customer service.


Qualifications:


Fluent in German (both verbal and written) is essential.


Previous experience in a call center or customer service role is preferred.


Excellent communication and interpersonal skills.


Strong problem-solving abilities and attention to detail.


Ability to multitask and work efficiently in a fast-paced environment.


Proficiency in MS Office and CRM software.


Flexibility to work shifts, including evenings, weekends, and holidays as needed.


Benefits:


Competitive salary and benefits package.


Opportunities for career growth and advancement.


Comprehensive training and ongoing support.


If you are fluent in German and passionate about delivering exceptional customer service, we invite you to apply for this exciting opportunity. We look forward to hearing from you.

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