CRM Specialist

1 month ago

București, Romania REI DEVELOPMENT SERVICES Full time

We are seeking a proactive CRM Specialist who will play a pivotal role in driving customer engagement and optimizing our promotional efforts in the dynamic world of iGaming. Your mission will be to craft and execute compelling customer journeys, ensuring a seamless and engaging experience for our players.
Join our team and contribute to our success by:

Collaborating with cross-functional teams to maintain and enhance the Promotional Calendar for assigned GEOs, ensuring timely and impactful campaign execution.
Designing and orchestrating diverse customer journeys that resonate with our player base.
Overseeing the end-to-end execution of CRM campaigns, using the marketing automation tool, including segmenting the customers and setting up on-site and off-site promotions.
Monitoring and analyzing key CRM metrics, including deliverability, open and click rates, and campaign performance.
Checking for game providers` updates and offers & helping with lobby placement.
Conducting thorough market and competitor research to tailor retention plans to the local market's nuances. Identify innovative campaign opportunities to drive sustained player loyalty.

 Skills & Experience

Exceptional English communication capabilities are essential. 
Prior experience in CRM with some familiarity in the iGaming sector is desired.
Hands-on experience with Optimove will set you apart.
Proficiency in HTML/CSS will be beneficial.

Who Are You?

Detail-Oriented: Your analytical skills are top-notch. You can pinpoint nuances and approach tasks systematically.
Result-Driven: You are enthusiastic about consistent growth, learning, and achieving your objectives.
Team Player: While you can efficiently operate independently, you thrive in a team environment, showcasing initiative.

 Why You’ll Love Working with Us:

Competitive salary and yearly performance bonus.
Exciting benefits, including meal tickets, coffee, and fruits.
Welcome packs, trial period gifts, and special event surprises.
Private insurance coverage for peace of mind.
Transportation reimbursement for work from office (WFO)
Referral program benefits for bringing in top talent
Fun social activities like pizza days, lunch meetings, and themed parties.
Team building events and sports activities to foster a great working environment.
Training and development programs to support your professional growth.
Plus, many other exciting perks

Pioneering the digital entertainment space since, Development Services stands as a testament to innovation and commitment to excellence. We partner with leading online casino and sports betting platforms (NetBet, BetFirst, Casino777), delivering unparalleled customer service and cutting-edge software and game development. Our global network offers an extraordinary platform for collaboration and communication, sparking innovation and growth.
Apply now and embark on a journey filled with opportunities.

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