Customer Support Agent
1 month ago
Do you enjoy using both your customer service & problem-solving skills & have the ability to transform a customer experience using a mixture of telephony & online tools? Do you have a passion to provide the best in customer service, the ability to build rapport and a desire to go the extra mile?Opportunity:If so, we are looking for customer minded individuals to help us create the highest quality service & experience for our customers. With a motivation to succeed, enthusiasm & friendly approach you will use your winning personality to listen to their needs & ask the right questions in order to provide first class customer service.The ideal Candidates will demonstrate the following:
Strong communication and time management skills.
Attention to details and great mastery of the Microsoft World/Excel.
Due to the nature of the role, verbal and written English proficiency is required.
Able to work evenings and weekends around the rota.
Keen interest in Sports, especially football is preferable although not mandatory.
Job Description:
Handle complaints and escalations.
Complete KYC procedures on the Company’s clients’ customers.
Process deposits and withdraws in and from customer accounts.
Troubleshoot problems with deposits and withdrawals.
Handle responses to marketing campaigns and crediting bonuses to customer accounts.
Compile daily and weekly figures for supervisors, managers and senior management.
Liaise with Clients’ agents and distribution partners.
Liaise with Clients’ suppliers and platform owners.
Others ad hoc duties.
-
Junior Customer Support with German
2 days ago
Cluj-Napoca, Cluj, Romania Broadridge Full timeRole Overview We are seeking a junior profile joining our Payments Services team, who will focus on 1st and 2nd level customer support, dedicated to support payment transaction processing activities for German and other international banking clients. You will be responsible for ensuring contractual obligations and service level agreements are met, promoting...
-
Junior Customer Support with German
3 days ago
Cluj-Napoca, Romania Broadridge Full time Role Overview We are seeking a junior profile joining our Payments Services team, who will focus on 1st and 2nd level customer support, dedicated to support payment transaction processing activities for German and other international banking clients. You will be responsible for ensuring contractual obligations and service level agreements are met,...
-
Technical Support Engineer
3 weeks ago
Cluj-Napoca, Cluj, Romania Broadridge Full timeAs a Technical Support Engineer you will be part of the Customer Success team responsible for the implementation, on-going support, and growth of a diverse set of client trading systems. Working closely with our engineers and product managers, you will help solve complex problems for our global customer base. This involves technical troubleshooting and...
-
Technical Support Engineer
4 weeks ago
Cluj-Napoca, Romania Broadridge Full timeAs a Technical Support Engineer you will be part of the Customer Success team responsible for the implementation, on-going support, and growth of a diverse set of client trading systems. Working closely with our engineers and product managers, you will help solve complex problems for our global customer base. This involves technical troubleshooting and...
-
Customer Support Specialist with English
1 week ago
Cluj-Napoca, Cluj, Romania Neusoft EDC SRL Full timeCandidatul Ideal• Cunoasterea limbii engleza la nivel C1;• Minim studii medii absolvite;• Bune abilitati de comunicare si relationare cu clientii;• Orientare spre rezolvarea problemelor;• Abilitatea de a reactiona rapid la cerintele clientilor;• Bune abilitati de management al timpului;• Adaptabilitate si capacitatea de a gasi solutii cu...
-
Customer Support Specialist with English
1 week ago
Cluj-Napoca, Romania Neusoft EDC SRL Full timeCandidatul Ideal • Cunoasterea limbii engleza la nivel C1;• Minim studii medii absolvite;• Bune abilitati de comunicare si relationare cu clientii;• Orientare spre rezolvarea problemelor;• Abilitatea de a reactiona rapid la cerintele clientilor;• Bune abilitati de management al timpului;• Adaptabilitate si capacitatea de a gasi solutii cu...
-
Sales Engineer for Process Technology
4 weeks ago
Cluj-Napoca, Romania BICKEL WOLF PRODIMPEX SRL Full timeWe are well established family-owned company acting on the Central and Eastern European market for more than 50 years. We are active in pharma, cosmetic, food&everage, chemical and petrochemical industry. We love what we are doing!We are one team, supporting each other on daily basis. We are problem solvers – always ready to support our customers. We have...
-
Site Reliability Engineer
4 weeks ago
Cluj-Napoca, Romania INGTES Development S.R.L. Full timeDo you see complex IT problems as a personal challenge and opportunity to put your (hidden) skills to the test with the aim of satisfying the customer and developing yourself in the process? We are looking for you for our new team in the center of Cluj! We are looking for: >> Technical Support Engineer You will: * support various applications and their...
-
Sales Engineer for Process Technology
4 weeks ago
Cluj-Napoca, Cluj, Romania BICKEL WOLF PRODIMPEX SRL Full timeWe are well established family-owned company acting on the Central and Eastern European market for more than 50 years. We are active in pharma, cosmetic, food&everage, chemical and petrochemical industry. We love what we are doingWe are one team, supporting each other on daily basis. We are problem solvers – always ready to support our customers. We have...
-
Business Representative
4 weeks ago
Cluj-Napoca, Romania Smith & Associates Europe B.V. Full timeSmith is an entrepreneurial company with global reach, a casual environment, and limitless paths for success. For over 40 years, we’ve offered a place for driven, creative people to set and achieve ambitious goals in sales, procurement, and our supporting departments. Opportunities await around the world. If you’re curious to see how you can help Smith...
-
Site Reliability Engineer
3 weeks ago
Cluj-Napoca, Cluj, Romania INGTES Development S.R.L. Full timeDo you see complex IT problems as a personal challenge and opportunity to put your (hidden) skills to the test with the aim of satisfying the customer and developing yourself in the process? We are looking for you for our new team in the center of ClujWe are looking for:>> Technical Support EngineerYou will:* support various applications and their...
-
Business Representative
4 weeks ago
Cluj-Napoca, Cluj, Romania Smith & Associates Europe B.V. Full timeSmith is an entrepreneurial company with global reach, a casual environment, and limitless paths for success. For over 40 years, we've offered a place for driven, creative people to set and achieve ambitious goals in sales, procurement, and our supporting departments.Opportunities await around the world. If you're curious to see how you can help Smith grow...
-
Omnichannel Specialist
4 weeks ago
Cluj-Napoca, Romania CSL Vifor Full timeCSL Vifor is looking for an Omnichannel Specialist who will report to the Marketing Manager Romania and will be based in Cluj. You will be responsible for the execution and analysis of integrated omnichannel customer engagement strategies, in partnership with cross-functional teams and supporting functions. Your tasks and responsibilities will be the...
-
Senior Collection Specialist with French
7 days ago
Cluj-Napoca, Romania EXL Full timeAs a Senior Collection Specialist, you will be responsible for managing and optimizing our collections process for our French speaking clients. You will play a critical role in ensuring the financial health of our organization by facilitating the timely and efficient recovery of outstanding debts while maintaining strong relationships with our clients. The...
-
Cluj-Napoca, Romania Philips Polska Full timeKey Account Manager Ultrasound (Cluj Napoca or near surrounding areas) Maternity Leave Cover Job Description Responsibilities: Identifying potential customers in the allocated area, both in the public and private sector Organize demo presentation to customers (together with the application specialist, but also alone for entry level...
-
Senior Collection Specialist with French
7 days ago
Cluj-Napoca, Cluj, Romania EXL Full timeAs a Senior Collection Specialist, you will be responsible for managing and optimizing our collections process for our French speaking clients. You will play a critical role in ensuring the financial health of our organization by facilitating the timely and efficient recovery of outstanding debts while maintaining strong relationships with our clients. The...
-
Responsabil comenzi ofertare
3 weeks ago
Cluj-Napoca, Romania FOXexpert- solutii resurse umane Full timeResponsabilitati: ofertare, preluarea si plasarea comenzilor de la client, urmarirea fluxului livrarii produselor catre client impreuna cu departamentul de Logistica si cel de Facturare. Se ofera: salariu fix + bonusare, mediu de lucru placut. Angajatorul este o companie multinationala. Pentru recrutarea pe acest post vom tine cont de: Profil personal:...
-
Responsabil comenzi ofertare
3 weeks ago
Cluj-Napoca, Cluj, Romania FOXexpert- solutii resurse umane Full timeResponsabilitati: ofertare, preluarea si plasarea comenzilor de la client, urmarirea fluxului livrarii produselor catre client impreuna cu departamentul de Logistica si cel de Facturare.Se ofera: salariu fix + bonusare, mediu de lucru placut. Angajatorul este o companie multinationala.Pentru recrutarea pe acest post vom tine cont de:Profil personal:...
-
NET Tech Lead Romania IRC223658
2 days ago
Cluj-Napoca, Cluj, Romania Hitachi Careers Full timeDescription:Our Client is a specialist in cloud-based workflow technology for fleet operators and dealerships, expert in fleet management solutions, enabling a variety of mobility needs through its software, global partnerships and open architecture.Our Client has built up its customer base in Europe, the United States and Central America and offers its...
-
.NET Tech Lead Romania IRC223658
2 days ago
Cluj-Napoca, Romania Hitachi Careers Full timeDescription:Our Client is a specialist in cloud-based workflow technology for fleet operators and dealerships, expert in fleet management solutions, enabling a variety of mobility needs through its software, global partnerships and open architecture.Our Client has built up its customer base in Europe, the United States and Central America and offers its...