IT Support

REQUIREMENTS:  
- Microsoft Windows (installation, configuration, troubleshooting);  
- Microsoft Office (installation, general configuration, setting up Outlook);  
- Knowledge about Active Directory;  
- Ability to differentiate problems caused by software, hardware, communications network;  
- Average network knowledge and strong knowledge about standard diagnostic applications (ping, tracert, telnet,  netstat, proxy etc);  
- Knowledge of computer architecture and peripherals and the ability to search for drivers and firmware needed for them;  
- Minimum knowledge of enterprise computer fleet management systems (such as System Center Configuration Manager).  
RESPONSIBILITIES:   
- Installs, configures and provides technical support for desktops and/or notebooks according to internal standards;  
- Provides primary technical support for peripheral IT equipment (scanners, printers, etc);  
- Uses infrastructure management and remote connection applications to 
operate remotely;  
- Solves problems assigned through internal Helpdesk applications;  
- Resolves incidents reported by internal customers;  
- Collaborate with co-workers to solve problems (related to their PC);  
- Makes activity reports, according to the norms and procedures; 
- Fulfills all the roles and responsibilities assigned to him, as part of a 
project, in accordance with the job description and/or with the indications received from the management; 
 - Attends other services (if requested), in accordance with the communicated specifications.