Customer Care with German

Sales

Requirements

Required skills and requirements :

Professional practice: min 1 year experience in customer care / sales
Foreign language knowledge: German and English
PC knowledge: User
Other expected requirements:
⢠People management
⢠Decision making
⢠Initiative and drive
⢠Adaptability to change
⢠Continuous improvement

Offer

Job designation/function : Customer Care with German in Sales

Applications

Responsibilities:
- Maintaining contact with the client through telephone discussions, e-mail, possible direct meetings when necessary
- Enter orders in the system and check their correctness, taking into account the respect of the contractual conditions
- Actively monitors the progress of orders and communicates to customers information about their status, logistical information, etc.
- Communicates information about stock and may contract orders based on commercial conditions agreed by the Sales Manager in advance.
- Follow up the preparation of delivery documents, invoicing, etc.
- Communicates with all R&D, Logistics, Production, Finance departments to solve problems arising from the Customer relationship;
- Maintains the relationship with the customer for issues related to the contract/order process;
- Promote Prysmian's product offering;
- Offer to customers;
- Participate in the creation of a commercial strategy;
- Preparation of tender documents in support of the Sales Manager.
- Handles any customer complaints and follows up their resolution by the departments involved and responsible;
- Follow up on customer receipts, payment of invoices in agreement with financial and commercial departments;
- Carrying out monitoring operations, archiving contracts;
- Carrying out reporting operations for the portfolio allocated by clients;
- Maintaining good liaison with colleagues in other departments with whom he/she interacts;
- Tracks the requirements that products need to meet to be certified in different systems and communicates the information to departments that have a role in design, testing, certification;