Customer Advisor with Slovenian

We are looking for

Preferable college degree or related work experience
Excellent written and verbal communication skills in Slovenian
Good English skills
Good MS Office skills
Excellent customer service skills
Pleasant, friendly voice/understandability
High motivation and enthusiastic approach
Self-organized
Planning and prioritization skills
Effective decision making
Knowledge and experience with measuring and improving customer satisfaction and loyalty acrossbroad functional areas and diverse geographies
Familiarity with ticketing systems
Life experience to apply to managing situations
Early adopter of technology
Makes the customers feel confident that their needs are being met
Dependable, reliable, and able to perform duties with minimum supervision.


Job Description

Communicating via email, tickets and chat with existing customers to resolve their product issues;
Providing business partner information to existing clients and potential clients via email, handling tickets and chat if available for a specific business area, and handling inquiries to close cases;
Secure and deepen customer retention, contribute to excellent customer support and identify/promote relevant products and services;
Ensure that all complaints are recognized, recorded, confirmed and effectively resolved;
A responsible and reliable attitude that ensures compliance with the daily compliance plan;
Ensure that all customer contacts are handled efficiently and effectively;
Provision of high-quality services by following the given processes and procedures;
Updating the customer base and documenting activities and history for further contacts and campaigns;
Reporting the most common problems to the support team for further escalations.


What we offer

Relocation package + our offer for you;
€2,000 gross guaranteed in the first 3 months / €660 per month;
Transportation from the night shift to accommodation. 6 months stay. Up to EUR 200 reimbursement from the first trip to Romania;
After the first year, EUR 200 reimbursement for the trip home;
Meal tickets (30 RON/day);
Private health package;
Paid professional training;
Internal development opportunities - career path;
Benefits from our current partners;
Access to the 7card with a monthly Gympass subscription;
Assistance to employees/subscription for the wellness program.